PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 12, 2025

Hi Pam, We appreciate you bringing this to our attention. We're sorry to hear that your ProBright arrived with spilled contents. A member of our Customer Experience team will follow up with you directly to provide support and help resolve the issue. We truly appreciate your patience. Warm regards, PetLabCo.

Response from PetLabCo.Nov 30, 2025

Hello Suzanne, Thank you for sharing your feedback. We appreciate hearing from our customers. Just to clarify, PetLabCo. offers supplements for dogs, and we do not sell toys. It’s possible the product you purchased was from another brand or seller. We’re always happy to answer any questions about our supplements or help you find the right product for your pup. Best Regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Pamela, I’m truly sorry for the delay with your order. I completely understand how frustrating it must have been to go without your girls’ ProBright for over two weeks. I see that the payment issue has already been addressed, and we really appreciate your patience. Moving forward, there should be no further problems with your orders. Best Regards, PetLabCo.

Response from PetLabCo.Nov 24, 2025

Hello Joshua, We’re sorry to hear that your delivery was damaged by a neighbor’s dog after being left by the mailbox. We completely understand how frustrating this situation must be. While we don’t have control over where couriers leave packages, damage caused after delivery is outside of our scope. However, we still want to make sure your dog gets their product. Our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 24, 2025

Hi Andrea, We're truly sorry to hear you and your pups had this experience. We are committed to providing beneficial products for dogs and would never sell anything that could potentially harm them. One of our Customer Experience team members will be reaching out to you directly to help get this sorted — including looking into the charge, your cancellation, and providing the return details you’ve been trying to obtain. We deeply appreciate your patience, and we're truly sorry you’ve had to spend your time chasing this. We’ll make sure you get the support you need. All the best, PetLabCo.

Response from PetLabCo.Nov 23, 2025

Hello Stacy, Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help adjust your subscription to a schedule that works best for you. Best Regards, PetLabCo.

Response from PetLabCo.Nov 21, 2025

Hi Duane, Thank you so much for your kind feedback — it truly means a lot to us. We’re really glad to hear you feel we’re good to do business with, but we’re also very sorry that the wait for your order took longer than it should have. While some shipping delays are outside of our control, please know that we’re constantly working behind the scenes to help prevent these issues and to make sure your orders arrive as smoothly and quickly as possible. Your experience matters to us, and your patience is greatly appreciated. If there’s ever anything more we can do to support you or your pup, we’re always here and happy to assist at [email protected]! Warm regards, PetLabCo.

Response from PetLabCo.Nov 21, 2025

Hi Gene, We're sorry for the frustration caused. While the packaging for our Dental Formula may change, it still contains the same amount as before: 8 oz (236 ml), which provides 47 servings. We hope this helps clear things up a bit, and please know we’re always here at [email protected] if you have any other concerns or questions. We truly value you and your feedback. Warm regards, PetLabCo.