PetLabCo.Reviews of thepetlabco.com

THE FIRST WEEK OF SEPTEMBER I ORDERED THE PROBIOTIC FOR MY CHIHAUHAUI. WAS TOLD IT WOULD BE SHIPPED WITHIN 7 DAYS. i CALLED BACK 3 TIMES TO ASK WHERE MY ORDER WAS. I WAS TOLD A DATE WHICH IT NEVER ARRIVED. I CALLED BACK AND ASK AGAIN FOR AN ARRIVAL DATE AND THEY ADVISED ME ANOTHER DATE, STILL NO PRODUCT, I CALLED BACK AGAIN SEPT 20 AND ASK AGAIN WHERE MY PROBIOTIC MIGHT BE. THEY BLAMED FIRST THAT THEY DIDN'T HAVE THE PRODUCT TO SHIP, AND NOW THEY ARE BLAMING TO POSTAL SERVICE. I PHONED THE POSTAL SERVICE AS I WAS ADVISED TO DO (LOCAL PO) AND THEY TOLD ME THE ORDER WAS IN MISSOURI AND WAS NOT SURE WHEN I WOULD RECEIVE IT. KAYLA FROM CHIS'S HOME OFFICE I SUPPOSE, ASK ME IF I WOULD WITHDRAW MY CONPLAINT AND SHE WOULD GIVE ME MY MONEY BACK. THEN SHE DECIDED SHE WOULD GIVE ME MY MONEY BACK AFTERALL SINCE IT IS OCT 2 AND I STILL DO NOT HAVE THE PRODUCT. I WILL WRITE ANOTHER REVIEW WHEN AND IF I EVER RECEIVE THE PRODUCT AND TELL YOU IF IT WORKS TO RELEIVE MY CHIHAUHAU'S ITCHY FEET AND EARS. MY DAUGHTER ORDERED HERS FROM CHEWY AND IT WAS DELIVERED IN TWO DAYS. THEY NEED TO LEARN SOME THINGS FROM CHEWY, THAT IS FOR SURE.

never received product and got almost no communication with support

I want to give a minus 5. I cancelled my subscription on 4 September, that I was unaware that I had signed up for. I have numerous acknowledgment emails offering me other plans. I told them my dog Riley had died, he was 12. On the 29 September, I received an email saying my order was in its way! They fraudulently took over £31 out of my account that day. After numerous emails, because there are no phone numbers, telling them I had proof this ‘subscription’ was cancelled, I received another email telling me my order was on its way. I have contacted my Bank who can do nothing but advised me to report them to the Ombudsman. Their system is difficult, they say you can cancel at anytime, wrong, lies. It is proving impossible to cancel. They were informed again to a Sarah on 10 September my dog had died! Why would I need this order? Stay away from this company. I have recently had an email from Trustpilot to say they are investigating my review as requested by Petlab.co. I still am waiting for my refund as promised and I have tried to forward 5 acknowledgment emails from Petlab to Trustpilot. I am 70, technology is swiftly overtaking me so I’m not sure how to forward these. Once I see my money back in my Bank Acct, I will be satisfied.

Usual rubbish! Did absolutely NOTHING for our Labs. allergies. Now I"ve got A wonderful "offer" for 30% OFF, if I'm stupid enough to re-order! NO thanks! NOW 3 days after leaving this comment pet-lab. is kissing up with e-mails & calls, but zero sign or offer of ANY refund for this $90.00 rubbish! Now Petlab is attempting to get my remarks removed by saying I was not a verified customer, when they allready have my order number/address/phone & proof of payment! What a bunch of "pro's"! Thank you Trust PIlot for sharing. Please also note NONE of the other comments are "Verified". I would also guess that Petlab is nothing more than a 3rd. rate bunch of Veterinarians getting rich even more quickly than they usually do if you read between the lines.

If I could give a lower score I would. My pet didn't like the product and it didn't seem to make a difference. I was also signed up for a subscription, I didn't think I signed up for. Then, when I try to return my product, all they will give me is coupons for a new product. No one will respond to my customer support request for a return label. They make returns a pain. Its been nearly 2 weeks now and no response to 4 different emails other than coupons.

I ordered the Probiotic for my chihauhau's itchy feet and legs 11 days ago. I was told it would be shipped within 7 days. 11 days later, 4 phone conversations, and many emails, I am now told they have none in stock. Then they tell me it will be 7-10 before they have this product in stock and another 7-10 days before it can be delivered. This is the worst Customer Service I have ever dealt with. Totally disgusted with Petlab Co.

I was desperate to find a solution to my dog's yeast and ears problem but this product was not the solution. After 2 weeks of taking the probiotic my dog had constant diarrhea and extreme gas. The poor thing could never get comfortable and stunk something awful. Just to be sure it was the probiotics, I stopped giving him them for a week and his symptoms cleared up completely. After 2 weeks I started giving him them again and within 2 days the diarrhea and gas were back. Would not recommend this product and now I have to figure out what to do with the month's supply that I feel I was coaxed into buying.

Product contains parabens, possibly can be harmful to dogs. I am trying to return product, link broken, no response from support.