PetLabCo.Reviews of thepetlabco.com

I ordered the itch relief mouse. It arrived empty in a damaged box wet from the product spilling during transit. I reached out to customer service, whom you can only reach via email. There is no phone number to talk to a real person. Customer service was ok, at first, there was no follow up just an email asking if they had resolved my issue. I responded again and said that I had not yet connected with someone, which did open up an email conversation. When I told them of how my package arrived they asked for pictures which I had and provided. They said that the pictures were to show the manufacture and report the incident. After the pictures were received they sent another package of the itch relief mouse. Which arrived exactly the same as the first package. This made me think that either they did not report the incident and/or the manufacture doesn't care about the care of the products they are shipping. I reached out again... and explained my second shipment arrived damaged, spilled, and was not in a condition that I could use the product. A third shipment was sent and arrived exactly the same as shipments 1 and 2. At this point, I am extremely frustrated and have lost trust in PetLab to provide the product. I sent a third request via email and I hope they refund my payment as well as get the itch relief mouse to me in a manner that is useable. The mouse needs to be sealed and the cover/pump needs to come detached.

i have only had problems with order, When they finally arrived, the pellets were dry and seemed old. Cancel all following orders.

I ordered over a month ago and have yet to receive the original order but was just charged for a refill. I emailed customer service multiple times asking for refunds and to have my subscription cancelled and have yet to receive any kind of response.

The water additive did not work after using it for both dogs for a year. One dog has had nine teeth extracted, and the multiple vets we’ve had to visit, as well as every groomer, have all said their teeth aren’t being helped, which you can tell by the visible buildup and consistently bad breath. They only eat dog food, get dental chews, and they get clean water twice a day. We gave this a full year, and neither dog benefited, so we are cancelling. It may work for you. It did not work for us at all.

The Probiotic chew was of great quality for the first two shipments. After that, I received dry, brittle chews and my pup was not liking or feeling like he did when he first received the first batch of chews. I feel the first batch was to entice and to keep orders going, then you sent the real stuff, which was garbage.

The chews that I got for my dog to help him with itching problem did not help him at all.

they enrolled me in an ongoing subscription that i did not sub to

I’ve never had a problem with your products until this order. The itch relief spay opened in the shipping box and got everywhere and the probiotic chews only had 29 not 30 I have a 145 pound dog who chew 3 a day I will not be ordering from this place again total headache not worth the trouble