PetLabCo.Reviews of thepetlabco.com

If I could give negative stars I would. Took numerous complaints and two months to get my order- and then I can say it is worthless and does not help my dog. Then I get an email that my order will be arriving soon- and then get an email that that email was a mistake. Apparently this company just cannot get its act together. Does not help that nowhere can you find a phone number to contact a live person but keep answering surveys etc.

Both my daughter and I purchased the Pet lab products and have used it for over a month & have seen no results so we sent Emails to the Company and they don't want to stand by their product refusing a refund to both of us after spending $75. Each..What kind of Company is that???We are very disappointed and actually pissed at this Company

Impossible to cancel once start recurring order of pet lab joint chews. Receiving monthly even after my dog has unfortunately passed away😢 Just wanted to update after I emailed that my pet had actually passed and I was still trying to cancel I had a very different response Saturday night. They emailed and refunded me the joint chews that were already on way to me and said I could gift them to someone I did not need to return them and they offered apology and condolences for my loss and cancelled my order finally. Thank you petlab for getting there in the end but pls sort out your website that keeps crashing making communication hard. So petlab strike again they have emailed me to say they are shipping my recurring I order can’t believe this company after all they’re apologies for loss of my dog and refunding me they are at it again🥺sending me petlab chews for my deceased pet and when I try to go on the website it says link broken. I have emailed customer services yet again but think only way now is to cancel my card😢😢steer well clear people

I had a problem with first order of joint care chews, 6 cans showed up as a glob in the can. next I received replacements, same as 6 cans showed up as a glob in cans. cannot even pull crumbles out to figure out serving for my dog. 12 cans total and nobody can figure out that you have changes containers from plastic to metal and it will create condensation which ruins product. I know this as I have ordered many of bottles in the plastic with no problems. I will never order your products again! as call to me told me no one complains! problem is no others have ordered with plastic containers so they do not realize that product is bad. seriously I have sent an email on the 2nd order and no one has responded what a joke! just go to your warehouse supply and it will be obvious! i was recommending you to others, but I will let people know not to order.

My last review was removed, I assume because they referred me to customer service and that justified removal of a review criticizing customer service. Try getting through to them. You can call, whoops, the number has changed. You can write. They don't reply. Yes, I kept my proof. The website is a maze. You want to cancel a subscription you go around three times before you succeed in a cancellation. My only recourse is to cancel my credit card and file a fraud complaint. And the product? My dog was sick every day. Every day. I would not continue to subject him to this product. I don't trust these people, and neither should you if you care about your pet.

Horrible. Email is the only option. Cannot speak with anyone

Have been buying the chews for some time now. The latest batch sent crumbled when I tried to pit a pill in the middle of the halves Now I was able to break the chew in half and sandwich a small pill in the middle. The latest batch had the pill crumbling into dust. I contacted them and they sent me another container of chews. There was no improvement, and their reply was that they were using less amount of a certain oil. Thats not the product that I initially tried and had a subscription for. I have since canceled my subscription since they are trying to save a few bucks.

My dog has had a yeast infection or something in one of his ears for the past 6 months or so. I have read that probiotics could help so I decided to give Petlab Co. probiotics a try. Two days after giving my dog the probiotic chews a large bump grew on his nose. He has never had anything like this before so I can only assume it was from these chews. Update: Now a week has gone by and he is shaking and itching his head more than ever before. I do not know what is in these chews but it has made things worse for my dog.