PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 17, 2022

Hi Mark, Customers do not need to be logged into their portal to access our contact form, https://thepetlabco.com/contact-us. Also, we are very sorry to hear that you are not seeing the desired effects from using the Dental Formula. We understand how important this is for you and your pet. Please note that it can take 2-3 months for some pets to show improvement. PetLab Co.

Response from PetLabCo.Mar 14, 2022

Hi Tyrone, Thanks for sharing your feedback with us! Feedback helps us learn where we can improve. I would like to extend our sincerest apologies for your experience. Our records indicate that you have received your replacement order successfully. However, we hear you loud and clear and all feedback is taken into consideration. Thank you! Sincerely, PetLab Co.

Response from PetLabCo.Feb 28, 2022

Hi Matt, We are sorry to hear your order has arrived damaged and saddened to hear that you’re unsatisfied with the quality of your received item. I would like to extend our sincerest apologies for that and hope we can work together to make things right. We will be reaching out to you. PetLab Co.

Response from PetLabCo.Feb 28, 2022

Hi David, We're sorry to hear this. How is your pup doing? Let us reassure you that here at the PetLab Co., we take all the necessary measures to ensure that our products are formulated with high-quality ingredients, and we undergo all mandatory quality tests to ensure you receive a product that is safe to use. Because of this, our products should not cause any negative side effects. We are taking your pet’s experience very seriously. Please provide your Order ID and we will reach out. We would very much like to investigate this instance further to make sure we understand all the circumstances around your pup’s experience with our product. PetLab Co.

Response from PetLabCo.Feb 8, 2022

Hi Anna, Thank you for your feedback. Feedback helps us improve. We do not pay people to remove their review. If you are unsatisfied with the product or service we will reach out to you. We are very sorry to hear you feel that our program is not legitimate. We most certainly are and care greatly about our customers’ experiences. We do our utmost to provide transparency regarding our products and processes. Should you need any further assistance please reach. We're always happy to help. PetLab Co.

Response from PetLabCo.Feb 9, 2022

Hi Shannon, We work diligently on our Customer Service so it is regrettable on our behalf to have you feeling otherwise. We most certainly care greatly about our customers experiences. We do our utmost to provide transparency regarding our products and processes. We will be reaching out to follow-up on this concern. Thank you. PetLab Co.

Response from PetLabCo.Feb 9, 2022

Hi Simon, We are sorry to hear about your experience with our Customer Service and trying to cancel your subscription. We work diligently on our Customer Service so it is regrettable on our behalf to have you feeling otherwise. We most certainly care greatly about our customers experiences. We do our utmost to provide transparency regarding our processes. We will be reaching out to follow-up on this concern. Thank you. PetLab Co.

Response from PetLabCo.Jan 31, 2022

Hi Michele, Our apologies that you did not see the desired effects you were hoping to achieve. We respect that each pup is unique and has different physiological needs. A representative will reach out to you. Petlab Co.