We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have been with pet lab for over a year, no problems but lately they have been problems with the delivery of my monthly subscriptions. But they have no problems with charging my account . I am thinking there are other companion's that would take my money.i
Response from PetLabCo.Sep 15, 2022
Hello Betty,
Thank you for being a loyal customer! We are sorry that your last 2 deliveries were delayed. Although we can't speak for the USPS, we can imagine that the flooding in Kentucky and the following month in Georgia may have played a role. We'll have a representative reach out to you soon.
PetLab Co
EL
Elliott-Labin. B.
Messed up ordering between pet lab and…
Messed up ordering between pet lab and Amazon and don’t see much change in my dog
Response from PetLabCo.Sep 15, 2022
Hello Elliot,
We are sorry to hear that there was an error with your ordering. We trust things are better now? We understand that you aren't seeing the deisred results in your pet. We'd like to speak with you further. We'll have a representative reach out to you soon.
PetLab Co
WC
Walter C.
Snake oil praying on pet owners desire…
Snake oil praying on pet owner's desire for healthy pets! Price does not equal quality in this case.
I used the dental products (prebiotic chews, dental formula) everyday on my pet, starting from a late puppy to my dogs transition to adult teeth "as directed," and far longer than the recommended" 2-3 months of continuous daily use" they cut and paste in response to reviews here.
Not only did this product NOT work in the slightest, on my dogs 1.5 year visit, my vet noted "it appears the dental products you are using are not working."
There was "significant" plaque buildup on my dog's teeth. I was using these products from the time of brand new, perfectly white teeth as a puppy, to the time of the vet visit with absolutely no results. (FYI, the vet recommended C.E.T. Enzymatic Oral Chews.)
When I emailed Petlab a picture of the plaque asking for their comments, I received no response. I expect a generic response to this review asking for an order number. But I am cancelling all my subscriptions from this company. I fell victim to their constant upselling/discounts "buy more now" upon checkout, and have multiple subscriptions for products that are slickly packaged, but are absolutely useless.
Check with your Vet prior to using Petlab. Document any/if any changes over time and see for yourself. We all wish these products to work, are willing to pay a premium for our loved ones, and want desperately to see results, but the reality is Petlab products are bogus. I wish I could attach a photo of my dog's teeth! From perfectly white young teeth to plaqued adult teeth, all while using these products. BUYER BEWARE.
(update: I cancelled subscriptions and was offered 50% off to not cancel. This should tell you something about the true value of the products and the markup. They are taking advantage.) Also, no phone number, address or email listed on webpage. Only contact is through a form on their site.
Response from PetLabCo.Sep 10, 2022
Hello Walter,
We're sorry to hear that you didn't see the desired results in your pet. Typical results are noticed by our customers within 2-3 months of continuous daily use when coupled with their existing oral hygine regimine. The Dental Formula is designed to "help support" daily hygine rather than replace it out right.
We understand the need to cancel after you paartnered with your vet when you didn't see results. In fact, our recommendation to discontinue use if results aren't seen or the condition worsens, is prominently displayed on the product along with our contact information. We would like to speak with you further about your experience. Could you provide us an Order ID to do so?
PetLab Co
DL
Dan L.
Did not work at all for my dog
Did not work at all for my dog, she still licks her paws and eats grass, for this price it is not worth to try it out.
Response from PetLabCo.Sep 8, 2022
Hi Dan.
We are sorry to hear that you didn't experience the desired results in your pet. So you know, most of our customers notice results after 2-3 months of continuous daily use. Consistency is key. We'd like to speak with you further if possible. Could cou provide an Order ID? A representative will reach out to you soon.
PetLab Co
DY
Dyan
This product did nothing but make…
This product did nothing but make matters worse.
Suckered me in for months worth of product. Even the
chew sticks escalate his paw licking. Had to thow them all out. COMPLETE WASTE OF MONEY
Response from PetLabCo.Sep 7, 2022
Hello Dyan,
We are sorry to hear that you didn't see the desired results in your pet. Our customers typically notice results after 2-3 months of continuous daily use. We would like to speak with you further about your experience. Could you provide an Order ID? We'll have a representative reach out to you soon.
PetLab Co
HB
Hirbod B.
Waste of money
Regarding the product, I never noticed a difference after a month of using the mouth wash with my dog.
I cancelled my subscription with them online but the following month they still went ahead and debited my account again for £23.95 I had to contact my bank and cancel my subscription that way.
Be careful if you take out a subscription with them as they will carry on taking payments even if you cancel with them.
Response from PetLabCo.Sep 6, 2022
Hello Hirbod,
We are sorry to hear that you didn't receive the desired results and found it difficult to reach us. Most customers notice results after 2-3 months of continuous daily use when used in conjuction with their currect oral hygine regimen. So you know, you can reach us for assistance by visiting our contact us page on our website. We'd like to speak with you further about your experience. Could you provide us with an Order ID? We'll have representative reach out to you soon.
PetLab Co
JD
James D.
Frustrated
I am constantly finding new reasons to be dissatisfied with Pet Lab. You constantly mess up the subscriptions I have with you, and your product does not really seem to help.
Response from PetLabCo.Aug 30, 2022
Hello James,
We are sorry to hear that your experience with the subscription process has not been a smooth as it could have been. We are also sad to hear that you haven't seen the desired effects the products that you have been using. We'd like to speak with you further about your shopping experience. We'll have a representative reach out to you soon.
PetLab Co
JJ
Julie Jo R.
Sick and vet bills
Update: petlab wants my order #. I ordered 6-1-22 and called them 6-27-22. They kept $25.86 for partial usage. NOT FULL REFUND. ***The probiotic did nothing at all except make my dog sick. Vet said stop it now, then had to go on special soft food vet diet $$. Still working on normal eating months later.
They did refund me the unused, but I still HAD TO PAY for the opened one. Gave it to her for 30 days. THEY SHOULD PAY MY VET BILLS. HAHA. They would never. Be careful
UPDATE: Never talked to me or got my money back. I provided info they requested too.
Response from PetLabCo.Aug 18, 2022
Hello Julie,
We are sorry to hear that your pet was unwell. We hope that they are doing better now. So you know, nothing in our products should cause any harmful side effects. We want to understand all the circumstances around your pups experience as we take these concerns very seriously. Could you please provide your Order ID? We'll have a representative reach out to you soon.
PetLab Co