Adriana E.
My order was cancelled when I send an…
My order was cancelled when I send an email immediately to not cancel my order and I got an email who basically said send us your shipping information and we will send it. I responded so quick but petlab didn’t and they said you can just go back and start over. Like what I needed that probiotic like a week ago and took couple days for the person to email me back and tell me my order had been previously refunded. Like I didn’t want that I specifically said I need that Order and is just annoying. They whole situation is messy. I will order their products but never from them directly. Amazon got them and the process is simpler. This whole things is messy and designed to set you up for a subscription. This whole situation has angered me like what a difficult situation for a probiotic not worth it.
Response from PetLabCo.Nov 18, 2022
Hello Adriana, We are sorry to hear that your pet's order was canceled by our team and that you weren't able to get a reply back from us to remedy the problem. We do our best to reply in a timely manner, but it appears that we missed the mark in your case. We would like to speak with you further about your experience. Could you provide us with an Order ID? We will have a representative reach out to you. PetLab Co.