PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 23, 2025

Hello Cori, We’re very sorry to hear that you’re having trouble canceling your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 16, 2025

Hello Carmel, Thank you for sharing your feedback. We’re glad to hear your delivery arrived in good condition, but we’re very sorry for the confusion with the delivery schedule and for the excess product you received. We also want to extend our sincere condolences for your loss. Our team would be happy to review and adjust your subscription to better align with your current needs. Best Regards, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hi Martin, We’re sorry the product did not provide the same benefits as it did for others. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, we also understand that every dog has unique needs, and what may work for one may not work for another. It might be beneficial to explore other options or discuss alternative approaches with your veterinarian to address your pup's specific needs. Thank you so much for giving it a try and for your feedback! We value your input and use it to continuously improve our work and products to better serve you and your dog in the future. All the best, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hi there, We’re very sorry about how your package was delivered — that definitely shouldn’t have happened. We understand how inconvenient and concerning that must have been. While delivery is handled by our third-party courier, we take this feedback seriously and will be raising this issue with them so they’re aware and can help prevent this from happening again. Thank you for bringing this to our attention, and please don’t hesitate to reach out at [email protected] if there’s anything else we can assist you with. Kind regards, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hi Phyllis, We are sorry to hear your pup hasn’t seen results yet. It’s important to note that supplements can take up to 3 months to see full potential benefits. While some dogs may begin to experience positive changes within the initial month, others may see benefits during the third month and onwards. Each dog is unique, and therefore, the timeline for optimal benefits may vary. We recommend allowing the Probiotic Chews sufficient time for your dog to fully reap its benefits. All the best, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hi Holly, We appreciate you bringing this to our attention. We're sorry to hear about the duplicate orders. It shows that you placed separate subscription orders for the ProBright Advanced last February and another one in March. This is why you've been receiving two different orders. We can see that a member of our team has already responded to your email regarding this issue. Please check your inbox (and spam or promotions folder, just in case) if you haven’t seen it yet. If you have any further questions or concerns, we kindly ask that you continue the conversation by replying directly to that email so our team can assist you promptly and make sure everything is fully resolved. We appreciate your patience. Kind regards, PetLabCo.

Response from PetLabCo.Dec 11, 2025

Hello Sharpe, I’m sorry to hear that you received an order you didn’t request. I’ve checked your account, and we weren’t able to locate any request to place your subscription on hold. Could you please let us know how you previously submitted that request? In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 11, 2025

Hello Ana, We are sorry about the confusion about your subscription. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.