PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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jb
Made my dog sick. He horrible farts and was throwing up. Only thing I changed in the diet was adding the powder for the teeth cleaning on the food.
Response from PetLabCo.Jan 4, 2024
Hello JB, We are sorry to hear that your pup was unwell. We would like to speak with you further about your pet's experience. We'll have a representative reach out to you soon. Sincerely, PetLab Co
Warren Y.
The order was lost, my dog needed that order now, and I was told this order would have come sooner, I wasn't told that I would have to pay extra to have an emergency order made. My dog is old and shaking her head, this could give her a hematoma, my dog means the world to me, PetLab Co disappoints me. First you force me to make an extra order which I didn't have the money for in the first place, then you don't deliver it on time.
Response from PetLabCo.Jan 2, 2024
Hello Warren, We are sorry to hear that your order wasn't processed as expected. We would like to speak with you further about your pet's behaviors and what we can do to address them. We will have an agent reach out to you soon. Sincerely, PetLab Co
Kathleen C.
I did not ask for subscription
Response from PetLabCo.Dec 21, 2023
Hello Kathleen, We are sorry to hear that you are on a subscription that you didn't want. We will have a representative reach out to you soon. Sincerely, PetLab Co
Keith A.
I have had my nephew’s American Bully for the past month. She seems to have yeast in her ears and her paws. Constant licking and scratching. Unlike my other dogs, she likes the pet labs probiotic chews. I give her one twice a day. Unfortunately, it has had no effect on her problem. I continue to give them to her but I doubt they will help. I made an appointment with the vet.
Response from PetLabCo.Dec 15, 2023
Hello Keith, We are sorry to hear that you didn't see the desired results in your nephew's pet. Most of our customers say that they notice results after 2-3 months of continuous daily use. We'd like to speak with you further about this. Could you provide us with an order ID? We'll have a representative reach out to you soon. Sincerely, PetLab Co
Alice H.
This stuff is not working on my dog. I have read where people says it works on their dogs in four days. Been using it for three or four weeks. Nothing has happened and I am very disappointed. It says you can get a refund, I want one.
Response from PetLabCo.Dec 6, 2023
Hello Alice, We are sorry to hear that you didn't see the desired results in your pet. Most of our customers tell us that they see results after 2-3 months of continuous daily use. We'd like to speak with you further about your experience. We'll have a representative reach out to you soon! Sincerely, PetLab Co
Angela B.
I have sent 5 emails now to enquire about my order and not had a reply. According to tracking my order is in transit with a photo of an aeroplane . Tracked through SHOP app. I ordered approx 10 days ago and still no idea where the order is or when to expect it . REPLY My order is #4562 HOORVA0254084590 States in transit . Unknown Friday 30 November After posting this review my parcel finally came and the company got in touch. Thank you .
Response from PetLabCo.Nov 29, 2023
Hello Angela, We are sorry that you haven't received your package and have been unable to reach us. Could you provide us with an order ID? We'll have a representative reach out to you. Sincerely, PetLab Co
Eugene F.
Was suppose to be auto delivery, but never received either product.
Response from PetLabCo.Nov 28, 2023
Hello Eugene, We are sorry to hear that you didn't receive your order. We would be happy to help you with this. We will have a representative reach out to you soon! Sincerely, PetLab Co
Sue
I have tried to cancel my subscription multiple times as instructions to delay delivery have been ignored. Now I have just received an email saying how glad they are I’ve joined the pack! I definitely haven’t. No means of contacting them. Do not recommend. They only contacted me with a means of contacting them after this review…
Response from PetLabCo.Nov 28, 2023
Hello Sue, We are sorry that you haven't been able to reach us. We'd be happy to help you with your subscription. Could you provide us with an Order ID? We'll get to work on things right away for you! Sincerely, PetLab Co
