We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Niemals bestellen! Absolute abzocke!
Es wurde auf keine meiner Anfragen per E-Mail geantwortet. Ich wollte eine Rücksendung, konnte es deswegen aber nicht abwickeln.
So eine schlechte Erfahrung mit einem Shop habe ich schon lange nicht mehr gemacht. Der Service sowie das Produkt ist eine absolute Frechheit!
Response from PetLabCo.Feb 16, 2024
Hallo,
Es tut uns leid, von Ihren Erfahrungen zu hören. Können Sie bitte Ihre Bestellnummer angeben? Wir machen uns sofort an die Arbeit für Sie!
Aufrichtig,
PetLab CO
NA
Nova A.
It is a SCAM
The product did not work with my Pug. It made the allergy worse, and my Vet advised to stop it.
I corresponded with the website for a return, and it looks like a scam. I got no response!
Response from PetLabCo.Feb 19, 2024
Hello Nova,
We are sorry to hear that the product did not work out for your pup. We would like to speak with you further if we could. Could you provide us with an Order ID? We'll have someone reach out to you soon after.
Sincerely,
PetLab Co
AW
Aaron W.
Does not Recommend
I started ProBright, by PetLab in the beginning of January with my 15 year old Patterdale Terrier. We used the product for a few days and noticed our pup was wheezing, and started to show signs of sinus congestion. she couldn't breathe through her nose. We took her to our vet, and they did blood work, X-rays, stool samples, you name it. There were no signs of foreign debris or any conclusion as to what was causing this. The days go on as we continue to use ProBright. Her symptoms only worsened. Our Patterdale has never had any problems like this, as she is very strong, tough and resilient. She has always been very healthy according to our vet. Her nose became so dry it was cracking. Her breathing was getting so scary, and she was shaking. We took her back to the vet, and needed answers. I could only think of a few things that would have caused this, but nothing recently besides the powdered ProBright we were adding to her food. We immediately stopped using the product. After a few days next to a humidifier, almost $1,000 in vet bills in constant care for her, the symptoms went away. All we had to do was stop using ProBright. Everyday while I was at work I was stressed out, thinking about my dog wondering if she would be okay. I requested reimbursement from PetLab, and provided a written statement from our vet. Their investigation team seemed interested in only protecting themselves rather than consider the pain and suffering that my family and my dog went through. What else could have caused this? I'm writing this review to warn other customers before purchasing these products, to hopefully prevent this from happening to you and your loved ones.
Response from PetLabCo.Feb 19, 2024
Hey Aaron,
Thank you for taking the time to provide us with your valuable feedback. We are sorry to hear that your experience with PetLab Co.
has not met your expectations, and we understand the frustrations you have.
As per our process, we did have two veterinarians review the documentation you provided, and we could not find a conclusive connection between ProBright and your pup's experience.
We are very proud of the products we sell because our ingredients are carefully selected, researched by our team, and reviewed by experts. Many of the active ingredients we use have either publicly available published studies or historical published data on their many benefits for our canine companions and we strive to continue to improve our products to provide high-quality offerings to support our furry friends.
Additionally, we are NASC-certified. See here for more information: https://www.nasc.cc/primary-suppliers/petlab-co/. Consumers can have confidence in products with the NASC Quality Seal, knowing they come from responsible suppliers that meet NASC’s demanding requirements.
Lastly, we do advise that if you have any concerns with the effects of our product on your dog, to consult with your vet prior to starting or changing their supplementation. This is also stated on the product.
We wish your fur baby good health, as dog lovers and pet parents ourselves, we never like to hear about an experience like this.
Should you have any further inquiries or require additional assistance, please do not hesitate to contact our Customer Care Team at your convenience. They can be reached by phone at +1-866-4-PETLAB. You can also email our Customer Care Team at [email protected].
Thank you for your understanding.
Sincerely,
PetLab Co.
CU
customer
Horrible
Horrible! Placed order twice was told it was delivered and it never was delivered.
Response from PetLabCo.Feb 3, 2024
Hello,
We are sorry to hear that you didn't receive your order. We will have a representative reach out to you soon.
Sincerely,
PetLab Co
CC
Cassandra C.
you are still attempting to get payment…
you are still attempting to get payment as of today!!! i emailed and called to advise of issues!!!
Response from PetLabCo.Jan 31, 2024
Hello Cassandra,
We are sorry you are being charged unexpectedly. We'd be happy to help resolve this issue. We'll have a representative reach out to you soon.
Sincerely,
PetLab Co
ZW
Zack W.
I never got my stuff would of really…
I never got my stuff would of really like to try your suff i heard u guys where good
Response from PetLabCo.Jan 30, 2024
Hello Zack,
We are sorry to hear that you didn't receive your order yet. We'd be happy to assist you. We will have a representative reach out to you soon!
Sincerely,
PetLab Co
LI
Linda
I purchased ProBright for my dog
I purchased ProBright for my dog. After 2 days on this product he started vomiting and had severe diarrhea with blood. I now notice their have been other dogs with the same reaction, so this is not an isolated case. I wrote this review because their are too many reviews indicating they do not respond to complaints. I paid a lot of money for a product that made him sick. I would like my money back.
Order 41116
Response from PetLabCo.Jan 30, 2024
Hello Linda,
We are sorry to hear about your pup. We hope that they are doing better now. We would like to speak with you further. Could you provide us with an Order ID? We'll have a representative reach out to you soon.
Sincerely,
PetLab Co
DT
Debby T.
I tried to order 3 in one order and you…
I tried to order 3 in one order and you sent 2 in one order and one one a seperate order so it cost me a lot more.
Response from PetLabCo.Jan 30, 2024
Hello Debby,
We are sorry to hear that your order wasn't billed correctly. We'd be happy to speak with you further about it. We'll have a representative reach out to you soon.
Sincerely,
PetLab Co
