PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 12, 2026

Hello Mary, I’m truly so sorry for your loss. Losing a beloved pet is incredibly heartbreaking, and my heart goes out to you during this difficult time. Regarding the two containers you recently received, I completely understand your situation. Our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi Stephanie, We regret that your dog isn't a fan of our ProBright. We understand that every dog is unique, just like their palates. Maybe try mixing in some of your dog's favorite treats, like peanut butter or cold cuts. Just remember to consider any allergies or sensitivities he may have with these ideas. All the best, PetLabCo.

Response from PetLabCo.Jan 6, 2026

Hello Michelle, Thank you for sharing your experience. We’re really glad to hear that the probiotic chew has made a positive difference to your pup—that’s wonderful to know. We’re truly sorry for the frustration you’ve experienced with your subscription and the difficulty reaching us by phone. This is certainly not the experience we want for our customers. We understand how inconvenient it is to continue receiving monthly shipments when you’ve requested a three-month delivery schedule. We’d really like the opportunity to help resolve this for you. Please reach out to us directly at [email protected] with your order details, and we’ll be happy to review your subscription, adjust the delivery frequency, or pause it as needed. Thank you for bringing this to our attention—we appreciate your feedback and the chance to make this right. Best Regards, PetLabCo.

Response from PetLabCo.Jan 4, 2026

Hello Patty, That’s so sweet—Gabby sounds absolutely adorable! 🐶💛 A 7-lb Pomchi who likes to be rocked to sleep is just precious. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. We encourage allowing a bit more time so your pup can get the most out of the supplement. Best Regards, PetLabCo.

Response from PetLabCo.Jan 1, 2026

Hello Esmeralda, Thank you for bringing this to our attention, and we’re really sorry about the way your package was handled. We completely understand how concerning that must have been, especially when it’s happened more than once. This is not the level of care we expect from our delivery partners, and we’ll be sure to report this to the courier for review. We’re glad to hear you’re happy with the product and delivery time, and we truly appreciate you sharing this feedback so we can address the issue. Best Regards, PetLabCo.

Response from PetLabCo.Jan 1, 2026

Hello Linda, Thank you for letting us know and for confirming that your package arrived safely. We’re really sorry to hear about the difficulty you’ve had opening the container. We’ll reach out to you shortly to share a video that shows how to open the tub. Best Regards, PetLabCo.

Response from PetLabCo.Dec 29, 2025

Hello Mariene, Thank you for sharing your feedback. We’re sorry to hear you had difficulty opening the jar. We will send you a step-by-step tutorial along with a video to guide you through the process. Our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 25, 2025

Hello Jody, Thank you for sharing this with us—we really appreciate your feedback. We work with multiple shipping partners, and while carriers may vary depending on location and availability, we truly value your experience. We’ll be sure to pass this feedback along to our fulfillment team as we continuously look for ways to improve delivery and tracking updates. If you ever need help checking the status of an order or have concerns about a shipment, ee offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.