PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 10, 2025

Hi there, We appreciate you bringing the packaging issue to our attention. We're sorry to hear the bubble package wasn't sealed properly on your last two deliveries. We will make sure to share the issue directly with our fulfillment team so we can work on preventing this moving forward. Thank you for hanging tight while we fixed this up. All the best, PetLabCo.

Response from PetLabCo.Nov 10, 2025

Hi Lisa, We appreciate you bringing this to our attention. We're sorry to hear that you've received shipment with leaking bottles. This is not the experience we want for our customers. Our Customer Experience team will reach out shortly to support you and get everything straightened out. We sincerely appreciate your patience throughout this. Best regards, PetLabCo.

Response from PetLabCo.Nov 10, 2025

Hi Penny, We appreciate your feedback and are sorry you've had this experience. We’ll have one of our Customer Experience team members connect with you directly to take care of this. Thanks for bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi Gail, We appreciate you bringing this issue to our attention again. We are sorry to hear your package wasn't sealed properly and the contents were loose. We'll be making sure this is brought forward to our team once again with urgency. We want to ensure that your packages are sealed properly and protected from the moment they leave our facility. Thank you for helping us improve. All the best, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi Vanessa, We appreciate you taking the time to share your feedback. We are sorry that the delivery took longer than expected, and your dog had to go without the supplement for a few days. While delivery timelines can sometimes vary due to courier handling (which is beyond our direct control), we absolutely want to look into this further, and explore how we can enhance our shipping options to better serve you in the future. All the best, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi LeeAnn, We appreciate you bringing this to our attention. We're sorry to hear that you only received one Probiotic Chews tub instead of the two you were expecting. We’ll have one of our Customer Experience team members connect with you directly to take care of this. We appreciate your patience. Warm regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi Dianne, We appreciate you sharing your experience. We're sorry the delivery updates were not accurate, and your package arrived later than expected. You’ll hear from someone on our Customer Experience team shortly — they’ll make sure this is taken care of. We're really grateful for your patience here. Warm regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi John, We appreciate you bringing the issue with the Clear Ears Therapy to our attention. We'll review our packaging process to make sure the bottle tops are secure before shipping. We’ll also have one of our Customer Experience team members connect with you directly to take care of this. Thank you for your continued patience. Kind regards, PetLabCo.