PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jun 12, 2026

Hi Jodie, We are so sorry to hear about your experience. That is certainly not what we want for our customers. You can reach us at anytime from our Help Centre here: https://www.petlabco.co.uk/contact-us We'd love the opportunity to assist you further. Can you please share your order number so we may locate your account? Best regards, PetLabCo.®

Response from PetLabCo.Jun 11, 2026

Hi Nancy, thank you for taking the time to leave this review. We're sorry for the frustrations this has caused and we have sent you an email to further assist with this. We're also available via phone and chat. We hope to resolve this for you soon. Best regards, PetLabCo.®

Response from PetLabCo.Jun 11, 2026

Hi Jo, We are sorry to hear about your experience. We understand all dogs are unique including their tastes. It may be helpful to know that some customers have had luck adding a little plain yoghurt. Maybe your dogs would enjoy that? We are also sorry to hear about the trouble you ran into attempting to cancel. Cancelling a subscription will only cancel future orders, not orders that have already processed. You can reach us anytime via: Email: [email protected] Phone: +44 808 189 1674 Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Jun 9, 2026

Hi Tina, We are sorry to hear about your experience. That is certainly not what we want for our customers. It looks like our team is still waiting on your response. Once they receive the requested information, they will be happy to assist you with this matter. Thank you for bringing this to our attention. Regards, PetLabCo.®

Response from PetLabCo.Jun 9, 2026

Hi Eugenia, We are very sorry you have had this experience. You can cancel your subscription at anytime from your account portal here: https://accounts.thepetlabco.com/subscriptions If you run into any issues, please contact us at [email protected]. Our team would be happy to walk you through it. Regards, PetLabCo.®

Response from PetLabCo.Jun 8, 2026

Hi Michael, We are very sorry to hear you have not received your package. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Jun 8, 2026

Hi there, Chanda! We’re sorry to hear you have not seen the desired results. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®

Response from PetLabCo.Jun 7, 2026

Hi Pauline, thank you for taking the time to leave this review and we're sorry to hear about these delivery troubles. We've sent you an email to further assist with this, we're available via phone, email and chat. We look forward to resolving this for you. Best regards, PetLabCo.®