asugrad
The Petlab website is not user friendly if you need to cancel further shipments.
The delivery service is great; however, I've tried unsuccessfully to get in touch with a REAL person in customer service to tell PetLab that we no longer have our dog. She unexpectedly crossed over about a month ago and I've tried to cancel further shipments with no success. PLEASE do not send any more shipments as we don't have a pet at this time.
Response from PetLabCo.Dec 22, 2025
Hello Elizabeth, We’re truly sorry for your loss. Losing a beloved pet is incredibly difficult, and our hearts go out to you during this time. 💛 We're also very sorry for the difficulty you've experienced in trying to cancel future shipments. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.