PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sharon L.
Please stop taking money out my account
Response from PetLabCo.Jun 14, 2024
Hi Sharon, We understand your request to cancel your subscription. A customer care team member will reach out to you soon to assist you with your request. Thank you for being a part of our pack! Stay pawsome, PetLab Co.
George C.
I am done with telling your company to stop talking my money out of my account you did it twice I am paid over $70 dollars for over draft a d now $35 more dollars to stop you from automatically taking my money ghees
Response from PetLabCo.Jun 14, 2024
Hi George, We are sincerely sorry about the unexpected charge. Our team is dedicated to resolving this matter for you. A customer care team member will contact you soon to address this issue further. We appreciate your understanding and patience. Best regards, PetLab Co.
Karen
The powder to help tartar on dogs is ineffective. Ive tried three jars. Not much else to write other than the tooth that has tar tar still has tar tar. The powder does not work....three jars is enough of a trial. They were kind enough to refund my money. Thank you
Response from PetLabCo.Jun 18, 2024
Hi Karen, We regret that the product didn't live up to your expectations, as it has for others. We would like to look further into this matter for you. A customer care team member will get in touch with you. Thank you for your patience. Sincerely, PetLab Co.
Neil C.
STOP spamming me with emails!! I unsubscribe every email but still seem to be bombarded! And now that I’m here the probiotic I brought to help with itching and scratching did not work either, which is why I cancelled my prescription.
Response from PetLabCo.Jun 11, 2024
Hi Neil, We're sorry to hear about the inconvenience caused by the emails and the Probiotic Chews not meeting your expectations. Your feedback is important, and we're here to assist. Would you mind sharing your Order ID? Our representative will reach out to you soon to address this promptly. Thank you! Kind regards, PetLab Co.
Jessica
I didn’t receive all my order. I only received the subscription part and not all the bonus purchases part. Reached out about it had to go through a back and forth. Prove that I even paid for it. Asked them to cancel and refund the money as I no longer wanted. Also went through PayPal for help to get money back. They told PayPal they sent with a tracking number. It was a lot of back and forth and I still was not refunded all my money. I rather buy something in person as you can’t speak to anyone on the phone.
Response from PetLabCo.Jun 10, 2024
Hi Jessica, We're really sorry to hear about the trouble with your order. That's definitely not what we want for our customers. We’ll be reaching out to you directly to sort this out and make things right. Thank you for your patience! Sincerely, PetLab Co.
Juan J.
This item is not what they say what help for
Response from PetLabCo.Jun 10, 2024
Hi Juan, We're sorry the product did not meet your expectations for your dog. We understand that every dog is a one-of-a-kind individual, and what suits one may not suit all. We truly appreciate you giving our product a try, and we hope you find the perfect fit for your furry friend. Please don't hesitate to reach out to our team at [email protected] if you have any questions or concerns. Sincerely, PetLab Co.
Tamara B.
I read all the reviews and I thought why not. Never worked! I prayed even up until the last day of the last chew for her to stop itching 😭 don't waste your money. Go back to your veterinarian and spend big money on the apoquel 😒sadly, it's all a bunch of BS anyway. P. S. Funny they don't give you an option for the United States, which is where I live in Florida and purchase mine online through pet lab co
Response from PetLabCo.Jun 7, 2024
Hi Tamara, We’re sorry that the product didn't yield the same results for you as it has for others. Regarding the issue about not being able to select the United States, we want to clarify that we do offer our products in Florida and across the US through our official website. It's possible that you may have used a different site, as we have separate sites for our UK and Canada customers. We would like to assist you further with this matter. Could you kindly provide us with your Order ID? We will have a representative reach out to you soon. Thank you, PetLab Co.
S. C.
The probiotics made 1 of my Chihuahuas scratch more than usual. The chews didn't seem to make any difference with my other 2 Chihuahuas. Not worth the time or money when I'm on a fixed income
Response from PetLabCo.Jun 4, 2024
Hi there, We're sorry to hear that your dog had this experience. We would like to look further into this. Could you kindly provide us with your order ID? We will have our friendly customer care team reach out to you soon. Thank you. Best regards, PetLab Co.
