PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 2, 2019

Hi Cristine thank you for the product review! We are pleased to hear our Dental Formula is working well for your pet. As for the price, we definitely understand your concern and we can assure you we work tirelessly every day to keep our prices as low as possible. However, we firmly believe that the benefits of this product outweigh the costs. Considering the benefits and the costs for availing treatments on this type of issue, the prices we offer are quite reasonable. But we are not closing our doors to possibilities, as it is our goal to make our product available to all pet parents who might need it. So please stay tuned as we do offer promos from time to time. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Oct 31, 2019

Hi, Heidi thank you for sharing this product review! We are truly grateful to hear your lovely dog loves our Joint Care Chews. Cheers!

Response from PetLabCo.Oct 30, 2019

Hi Darryl thank you for the feedback! We are sorry to hear about the hassle of calling us for the order confirmation. Upon checking, an email confirmation was sent to your email address the same day you placed your order -- we regret to hear that you did not receive yours. Usually, a customer should be able to received at least two emails from us. One is the order confirmation and the second email is after your order leaves our warehouse facility. We are glad that your order came safe. We do look forward to hearing from you about the results. If there is anything else we could help you with please feel free to reach out to us. Cheers!

Response from PetLabCo.Oct 30, 2019

Hi, Penny thank you for the feedback! We do apologize if your first order came damaged. We are grateful for giving us a chance to make up for the damaged item that came to you. No worries, we have informed our Manager of the lid problem and we will look into this matter as to avoid these kinds of issues. We look forward to hearing from you about the results of our Dental Formula to your pet! Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Oct 30, 2019

Hi John thank you for the feedback and for purchasing our Dental Formula Starter Pack! We do look forward to hearing from you about the results of our product to your dog. We are staying optimistic that our Dental Formula will offer change to your dog's oral health. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Oct 31, 2019

Hi Freda thank you for the product review and for sharing your feedback regarding the delivery of your Joint Care Chews. Once your order leaves our warehouse facility you received it in 3-5 working days, except for orders bound for Alaska and Hawaii which may take a little more longer. Although a delay in the delivery is purely an external courier problem and entirely outside our domain, we are more than willing to help you track the status of your order. You may always keep in touch with us at [email protected] so we could provide an update of your shipment. Have a great day! Cheers!

Response from PetLabCo.Oct 27, 2019

Hi Susan, thank you for the feedback! We're glad we were able to help resolve your issue with the leaking bottles. Should you have other concerns please feel free to message us anytime. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future. Cheers!

Response from PetLabCo.Oct 31, 2019

Hi Jen thank you for giving our Calming Chews and Joint Care Chews a try and for leaving a product review! We are pleased to hear that our products are leaving a positive effect on your lovely dogs. Upon checking we see that you have ordered these products for a 'one-time purchase'; we would like to bring you good news wherein you can save extra dollars for our products -- through subscriptions. For customers who are on subscription, they get to enjoy up to 40% discount + free shipping. You may also manage your subscription anytime online. If you are interested you may email at [email protected] so we could further provide you the information on how to set up your subscription. Again thank you for the review! Cheers!