PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 17, 2019

Hi Ora! :) Thank you for giving our product a chance. How quickly you see results depends on the pup's oral/dental health/condition. We do understand that results vary among dogs, but most of our customers see results within 4-6 weeks of using our products. We always try to remain optimistic for you and your dog. So keep going and see if there's any improvement over the next few weeks. If you haven't seen considerable improvement or result for the past six weeks of consistent use, it may be that there are deeper underlying issues, and so it's worth consulting your vet. Please let us know how it goes. We hope to serve you better in the future! <3

Response from PetLabCo.Dec 16, 2019

Your comment just made my day, Moo & Red! :) We're so happy to hear you're already seeing such fabulous improvements! We couldn't be happier to hear their teeth and breath have had great improvement and we hope we can keep helping them maintain a squeaky clean mouth. We would love to hear about the progress of his back teeth so please keep in touch <3

Response from PetLabCo.Dec 15, 2019

Hi Deniz! :) we're so grateful that you are satisfied with our products and our company. However, we're sorry to hear about your unfortunate experience with us. We do apologize to know that you haven't received your order yet. We'll be happy to check on that for you. We are keen to sort out all of your problems as soon as possible and get our products to your pups! We will have someone message you with further information about this issue so it can be responded immediately. Thank you for your patience and we look forward to resolving it for you <3

Response from PetLabCo.Dec 14, 2019

Hi Tamara! :) thank you so much for your kind feedback to us. We're so delighted to hear that you love our product. We apologize to hear you're having trouble reaching our customer service team, we're trying to get back to everyone as quickly as possible. Rest assured that we are working on improving our processes and services to better serve you in the future <3

Response from PetLabCo.Dec 14, 2019

I'm sorry to hear about your unfortunate experience with us, Michelle. We do apologize to know that you haven't received your order yet. We'll be happy to check on that for you. We are keen to sort out all of your problems as soon as possible and get our products to your pups! We will have someone message you with further information about this issue so it can be responded immediately and it can help your dog already :) Thank you for your patience and we look forward to resolving it for you <3

Response from PetLabCo.Dec 12, 2019

Thank you so much for your feedback, Kiwana! :) That's amazing news! We're extremely pleased that they've helped your pet. We can't wait for you to try the chews and see its amazing results. Hopefully we'll be hearing more from you, so please keep in touch. Thanks again for posting <3

Response from PetLabCo.Dec 10, 2019

Thank you for your kind words, April! :) We're so glad to know that they're doing so well! We couldn't be more than happy to hear such amazing news. Say hi to your cutie Yorkies for me! <3

Response from PetLabCo.Dec 8, 2019

Hi Karol, We are terribly sorry you feel that way. We do appreciate your trust despite the turn-around time we have in place. We do allow an average of 5-7 business days for regular orders. We love to make sure each of our customers has the most fabulous experience with both our service and our products, so we value hearing your feedback. Rest assured that we will continue to strive and serve you better. Thanks for leaving us a review! Cheers! :)