We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Be careful!! I only wanted to buy the powder and some random deal popped up. I DID NOT want to buy chews. when trying to look back at my order i accidentally clicked the deal and IT ADDED IT TO MY ORDER?! AND I CANT REMOVE IT!!! now im paying 90$+ when i was only looking to spend no more than 50$ and i didn’t want the chews. I don’t want the chews!!
Response from PetLabCo.Sep 2, 2024
Hey Jacqueline,
We’re truly sorry for any trouble you’ve experienced. We are committed to addressing your issue. Would you mind sharing your Order ID? One of our representatives will reach out to you shortly. Thank you.
Warm regards,
PetLab Co.
GA
Gillian A.
Watch out for this company
Watch out for this company . They advertise a window for return if you are not happy with their product but if you open the product , they will not offer a return. So if you open and test the product and your animal has an adverse reaction to the product , you actually are not entitled to a refund . This is a company who misleads their customer to believe they
- PetLabs - actually honor their word and their customers
Response from PetLabCo.Aug 30, 2024
Hi Gillian,
Our return policy is clearly posted on our website and states that we accept returns for unopened products within 30 days of purchase. We’d love to look into this further for you. Could you please provide us with your Order ID? A representative will reach out to you shortly to assist you. Thank you!
Sincerely,
PetLab Co.
CO
Consumer
I got the 4 PetLab co probiotic chew…
I got the 4 PetLab co probiotic chew and my dog still lick her paw and Scratch her ears and shakes her head so don’t buy this
Response from PetLabCo.Aug 26, 2024
Hi there,
We're sorry that you are not seeing the desired results. We would like to discuss this further with you and see if there's anything we can help. Would you mind sharing your order ID? We will have a representative reach out to you shortly.
Thank you,
PetLab Co.
ER
Eric Ramos S.
I no longer need PetLab products for my…
I no longer need PetLab products for my dog.
I am requesting to discontinue my subscription to PetLab. During the time I did receive PetLab, my dog didn’t like the taste.
Response from PetLabCo.Aug 26, 2024
Hi Eric,
We're sorry to know your dog has not taken a liking to our product. Could you kindly provide us with your Order ID? We will have a team member reach out to you soon to assist you with your subscription. Thank you.
Best regards,
PetLab Co.
HD
Herah D.
Unprofessional and Misleading Hiring Process
I recently had a highly disappointing experience with Petlab Co.’s hiring process, which left me frustrated and disillusioned. I had my first-stage interview for the role of IT Support Analyst with Alana Baguley from the talent team. The interview seemed to go very well, and I was assured that my application would be passed on to Fahim, the IT Manager, for the next stage. However, after a week of hearing nothing, I had to reach out to follow up, only to be informed that my application would not be moving forward. While I fully understand that not every application progresses, what I find unacceptable is being given a false sense of security by being told that I would advance to the next stage, only for that promise to be broken without any communication or explanation. This lack of transparency and professionalism is troubling, especially when job seekers invest time and effort into preparing for interviews based on commitments made by the company. If Petlab Co. cannot uphold basic standards of communication and honesty during the hiring process, it raises concerns about how they treat their employees and customers. In conclusion, I strongly advise Petlab Co. to reassess their hiring practices. Providing false hope and leaving candidates in the dark for extended periods is both unprofessional and damaging. I would urge any prospective applicants to approach this company with caution.
Response from PetLabCo.Aug 23, 2024
Hi Herah,
Thank you for sharing your experience and providing feedback regarding our hiring process. We sincerely apologise for any frustration or misunderstanding that may have occurred. Our intention during your interview was to convey that your application and the feedback from the initial interview would be passed on for further consideration. However, this does not guarantee progression to the next stage. We regret if this was not clearly understood and if it led to any confusion or unmet expectations.
Thank you again for bringing this to our attention. We wish you all the best in your future endeavors.
Best regards,
PetLab Co.
KS
Keonaona S.
No Results | No Support | Pushy Sales Tactics
I haven't seen any results. Plus there is a smell/flavor to this product. One of my dogs refuses to eat it. I have to kinda force her to eat. Not a good taste I imagine. Plus you sent me more product then needed as your "Subscription Methods" are deceiving. I demand a refund.
Response from PetLabCo.Aug 19, 2024
Hi Keonaona,
We're sorry to know your dog isn't enjoying the product and for any inconvenience caused regarding your subscription. We would be happy to resolve this for you. Would you please share your Order ID with us? A representative will contact you shortly.
Stay pawsome,
PetLab Co.
JM
Joe M.
Do not try this …
This is bs my dog is way worst I he scratching until he bleed if we are not constantly hollering at him worst product I was really hopping this helped but did opposite
Response from PetLabCo.Aug 16, 2024
Hi Joe,
We're sorry that you and your dog had this experience. Could you kindly provide us with your Order ID? We would like to look into this matter further for you. Thank you.
Sincerely,
PetLab Co.
BC
Bonnie C.
Awful customer policy and customer…
Awful customer policy and customer service. I ordered Petlab probiotic chew from amazon. i tried- TRIED- giving my yorkie the chew. He smelled it and walked away. Something in the chew he didn't agree with. I tried to get a refund on Amazon from this company and it says to call them/ so I did and was put on hold for a very long time and then a recording came on stating will call me back. Will not return if the package is open/ Then how do we know if out dog likes it? My opinion. Never to buy from them-
113-3410660-3208232 item number. There is another item on this order also
Update. Amazon refunded me back my money when Petlab did not . The only reason they are responding is because of trust pilot. Not even responding to the feedback on Amazon
Response from PetLabCo.Aug 16, 2024
Hi Bonnie,
We're sorry that your dog has not taken a liking to our product and for the inconvenience caused. We would like to look into this matter further. Would you mind sharing your Order ID with us?
Thank you,
PetLab Co.