Edward M.
I don't know what shipping of which…
I don't know what shipping of which product I'm being asked to review. You guys have good products, but your communications about orders, etc. are awful. That is, the nitty gritty of doing the business of doing business is sorely lacking. Some orders are slow to ship and there is no indication as to when they will ship. Communication from the site about orders is woefully inadequate. You market but don't follow up with real customer service. I'm getting to the point that I will cancel all subscriptions and find another provider of products like yours.
Response from PetLabCo.Dec 29, 2019
Hello Edward, thank you for taking the time to leaves us your comments. We are sorry to hear that your buying experience was anything less than spectacular. We strive not only to meet, but exceed your expectations. Our sincere apologies about the delay on your recent order. We've been working tirelessly over the past few days to make sure your order gets to you as soon as possible. However, due to the holiday season there may be slight delays in transit that are unfortunately out of our control. Rest assured that we are doing our utmost to ensure that your orders arrive in a timely manner and in perfect condition. Please know that we will always go above and beyond to resolve any customer issue. Feedback like this helps us constantly improve our customer experiences by knowing what things we are doing right and what are those that we can work on still. We hope to serve you better in the future! <3