PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Darrin
Wasnt for my dog. Petlab took care of us. Refunded unused portion.
Response from PetLabCo.Jan 20, 2026
Hi Darrin, We are so sorry that you and your dog had this experience. How is she doing now? We would really like the opportunity to look into this. Could you please provide us with your Order ID so that we can locate your account and assist you further? Thank you. Sincerely, PetLab Co.
Shekely H.
She fights with me about taking her vitamin but will take after a min.
Response from PetLabCo.Jan 16, 2026
Hi Shekely, We are sorry to hear there's a difficulty getting your dog to take their supplement at first. Try incorporating peanut butter or wrapping the chew in cheese, giving it with plain yogurt or their favorite meat, or placing it on top of their preferred food or treat. Just remember to consider any allergies or sensitivities your dog may have before trying new approaches. All the best, PetLabCo.
Michael
I received two jars of the dental powder, but still have a full one left, so I didn't need any more at this time. The timing was bad and I received no advance notification of the shipment or I would have requested that be delayed.
Response from PetLabCo.Jan 16, 2026
Hi Michael, We appreciate your feedback and are sorry the shipment's timing was inconvenient. We want to clarify that a rebill notification was sent to your email three days before your shipment. Our system automatically generates and sends these notifications to make sure that customers are informed in advance. You can check your spam or junk folder. We understand your concern, and a member of our Customer Experience team will reach out directly to help and support you. Your patience means a lot — thank you. Warm regards, PetLabCo.
Andy S.
I'm finding it difficult to cancel my account. Unfortunately my pet was terminally injured in a road accident. Could you therefore cancel my subscription
Response from PetLabCo.Jan 12, 2026
Hello Andy, I’m truly sorry to hear about your pet. That’s heartbreaking. We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Kind regards, PetLabCo.
Renae
Don’t subscribe because stopping the service is difficult. Love the product and shipping is great, but I need to stop the service and there’s no paperwork included to help with ending the service.
Response from PetLabCo.Jan 12, 2026
Hello Renae, Thank you for sharing your feedback with us. We’re really glad to hear that you love the product and that shipping has been smooth. I’m sorry to hear about the difficulty you experienced when trying to stop the subscription—that’s certainly not the experience we want for our customers. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
trionnails
stop delivery does not work for my big dog/ REFUND.
Response from PetLabCo.Jan 12, 2026
Hello Laverne, We appreciate you sharing your experience. We're sorry to hear that the product didn't help your dog. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.
Jacqueline C.
It was delivered to my neighbors home and thankfully they sent a photo and I recognized the door and floor mat. My neighbor is elderly and pulled the package inside her home and wouldn’t answer her door bell, so I had to contact her son, who was able to come over the next day and return my package. Need to pay attention to the address numbers.
Response from PetLabCo.Jan 12, 2026
Hello Jacqueline, Thank you so much for explaining what happened and for taking the time to retrieve your package—I’m really sorry for the inconvenience this caused. I completely understand how frustrating that experience must have been. We’ll be sure to report this to our shipping partner for review. You may also wish to check directly with your local courier, as deliveries are handled by the carrier and outside of our direct control. Best Regards, PetLabCo.
Christine S.
Not sure if it’s you guys or the post office but the envelope gets shoved in my mailbox and it looks like it has gone through a war, and there have been times where a container was missing
Response from PetLabCo.Jan 12, 2026
Hello Christine, Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.
