PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 13, 2025

Hello Tammy, We’re glad to hear that you love the product, and we completely understand wanting more control over your shipments. We do have a customer portal where you can manage your subscription, including changing the billing date, adjusting the delivery frequency, updating your product preferences, and modifying your account details. If you’d like, we’d be happy to reach out and guide you through the portal so you can manage your shipments more easily. Our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Best Regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello Caryn, we’re very sorry to hear that your order was delivered to your old address. It looks like your order may have been processed before the update, but we’re happy to ensure you receive your package. One of our team members will be reaching out shortly to make sure you’re fully taken care of. We appreciate your patience and understanding! Best Regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello Jill, We’re very sorry to hear about the delay with your delivery. We completely understand how frustrating it can be when a package doesn’t arrive as expected. It shows that your order was placed with standard delivery, which typically takes 3–5 business days. Occasionally, delays can occur that are beyond our control, and we are sorry for any inconvenience this may have caused. Please know that while we don’t have control over the delivery service’s operations, we will share your feedback with them so it is heard. In the meantime, I will be checking your account to ensure your delivery reaches you as soon as possible, and our team will be reaching out shortly with an update. Thank you for your patience and understanding. Best Regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello Samantha, Thank you for sharing your feedback! We completely understand your preference for the previous USPS deliveries. At this time, we’re unable to manually select a carrier for your package, as the system automatically chooses the best available option during processing. While we don’t have control over how the delivery service handles packages, we will be sure to share your comments with them so your feedback is heard. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hi Christine, We’re truly sorry for the inconvenience and frustration caused by the delay in your delivery. Sometimes, there can be unexpected issues with our courier partners that are beyond our control; however, please know that we’re always looking for ways to improve this process and prevent it from happening again. We believe a member of our team has already sent a replacement order with expedited shipping, and it should have now been successfully delivered to you. If you haven’t received it or continue to experience any issues, please don’t hesitate to reach out at [email protected]. Thank you for your patience and understanding. Warm regards, PetLabCo.

Response from PetLabCo.Nov 11, 2025

Hi Cindy, We regret that you want to cancel your subscription. We’ll have one of our Customer Experience team member connect with you directly to take care of this and help you with your request. Thank you for being a part of our community! All the best, PetLabCo.

Response from PetLabCo.Nov 11, 2025

Hi Loraine, We're sorry to hear that you no longer have a dog. Thank you for letting us know. A member of our Customer Experience team will follow up with you directly to help you with your cancellation. We hope you'll consider us in the future. Best regards, PetLabCo.

Response from PetLabCo.Nov 11, 2025

Hi Sherry, Thank you so much for taking the time to share this with us. We’re truly sorry to hear about the way your recent orders have been delivered. We understand how frustrating this is, particularly after you’ve already tried speaking with the drivers directly. While we don’t have direct control over the actions of our third-party couriers, we absolutely take this type of feedback seriously. We will be reporting this to our fulfillment team to ensure they review this and address it with the delivery provider. Thank you again for your patience and for your continued support — we truly appreciate you. All the best, PetLabCo.