PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Customer Betty H.
Ordered two weeks ago and payment came out of my account and I still don’t have my product
Response from PetLabCo.Jun 19, 2026
Hi Betty, We are very sorry you have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Karen C.
I never ordered your product to be sent every month yet every month you send me another jar of this shit that I don’t even use. I throw it in the garbage can. I’m tired of paying for your product that I do not use. Can you please stop sending me your product. Please stop sending me your product. Please stop sending me your product. Other.
Response from PetLabCo.Jun 18, 2026
Hi Karen, we're sorry for the frustration and inconvenience this has caused. We want to help resolve this for you immediately. We've sent you an email to further look into this for you, we're also available via phone and chat. We hope to hear back from you. Best regards, PetLabCo.®
JOHNNY N.
Continue attempting to cancel my subscriptions for the past 120 days and I continue to get billed. I have used your chat feature that goes through the cancellation process. But, unfortunately PetLabCo is either ignoring my requests and continuing to bill my card for their abusive economic benefit or the cancellation feature at your portal is not working. Please Please Please cancel my subscriptions!!
Response from PetLabCo.Jun 18, 2026
Hi Johnny, we are truly sorry to hear about the ongoing difficulties you've experienced with canceling your subscriptions. We understand how frustrating this situation must be. We've sent you an email to resolve this for you, we're also available via phone and chat. We hope to hear back from you. Best regards, PetLabCo.®
Staci O.
I ordered an allergy test kit for $100 and received nothing, not even a reply.😑 Bad PetLabCo! Be careful out there who you order from.
Response from PetLabCo.Jun 17, 2026
Hi Staci, We appreciate you taking the time to leave a review of your experience, however, we think you may have us confused with another company. We are PetLabCo.®- a pet supplement company. We don't offer an allergy test kit. Feel free to check out our products here: https://thepetlabco.com/ We are so sorry for the confusion and hope you are able to resolve this issue with the company you purchased from. Regards, PetLabCo.®
Patsy N.
After I received my first order, I asked for you to cancel my order because my dog wouldn’t have anything to do with eating it…I have sent several notes to STOP sending me orders and send me a address so I can send them back and get a refund..I have yet to hear from anyone and I’m very disappointed that someone has not reached out to give me this information..
Response from PetLabCo.Jun 16, 2026
Hi Patsy, We are very sorry to hear your messages have not reached us as intended. We can be contacted here: Email: [email protected] Phone: 1-866-473-8522 Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention. Regards, PetLabCo.®
Chris D.
Never received the shipment that was to be sent in Late May
Response from PetLabCo.Jun 15, 2026
Hi Chris, We are very sorry to hear you did not receive your order. We would be happy to look into what happened here. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Ricky L.
The product is good but they make it very difficult to cancel!
Response from PetLabCo.Jun 15, 2026
Hi Ricky, We’re really sorry you had this experience and for the frustration it has caused. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here's the link for your convenience: https://account.thepetlabco.com/login We’d also be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
Dakota W.
My pups have been using the Petlab co. ProBright Advanced for Med. Dogs for over 3-months from April 2026, with NO improvement with teeth being cleaner and oral odor improvement. Been using this in conjunction with the Petlab co. probiotic for med. Dogs. Overall this ProBright has been a waste of money. Will update if there is any improvement.
Response from PetLabCo.Jun 13, 2026
Hi Dakota, we appreciate you taking the time to leave us this feedback. We're sorry to hear you didn't see the desired results. We've sent you an email to further assist you with this, we're also available via phone and chat. We look forward to resolving this for you. Best regards, PetLabCo.®
