PetLabCo.Reviews of thepetlabco.com

Shipping is a little slow. But I can notice a change in Otis. Only been a week though.

We get the joint care for our 2 dogs. I highly recommend it. However, having two dogs on it makes it rather pricey. That really is my only complaint. The dogs love them and our 14 year old definitely has more energy since she has been taking them.

If you dog needs to get better, get with these people, and be amazed at the change you see.

This is my second review of PetLab Co. The day after my initial review, I received two responses. first response was from the PetLab Co. , 2 hours ago We are sorry to hear you were having trouble ordering. However, Rest assured we will be more than glad to assist you with placing an order. The matter is being investigated and we will ensure you are able to take advantage of our promotion. A representative will be reaching out soon! All the Best. With 15 Minutes after the above response I received this message from the Company representative Sarah. Thank you for taking the time to communicate to us why our services didn't meet your expectations. At Petlab Co, we uphold high standards of service to all our customers. We take complaints with our utmost and earnest desire to address the needs and provide the best solution available to resolve your issues with us as soon as possible. We are sorry that you've encountered problems in placing your order. As I've checked on your latest purchase, I can see that only the 2x Joint Care Chew - 30-day Subscription, went through our system. I understand how frustrating this must be for you, but we want you to let you know that we are here to help you with your concern. We are sorry to hear that the upsell items didn't generate when you had your latest order placed last January 19, 2019. It's actually your bank declining the purchase and not our system. There are special occasions where additional upsell items get declined by the bank for security purposes. Banks added a security feature set in place to protect customers, such as the bank system would read it as a duplicate order. We value you as our customer and we want to let you know that every concern matters to us. Rest assured that we will honor the discount price offered to you. Would it be possible if you can advise us what bonus price you were offered? If you can proceed in placing another order, we will gladly apply the discount manually and match the price offered to you. Again, please accept our sincerest apology for any trouble and inconvenience we have caused you. We highly appreciate your feedback as it can assist us in becoming better in what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future. Kind regards, Sarah, Petlab Co. I am pleased at the fast response I received from this company, especially this being a weekend and on a Sunday. As you can see by their response. This is a company that take pride in customer satisfaction. Yes indeed, the best and greatest form of advertising for any company is word of mouth. PetLab are offering and willing to do anything to make it right. I may have jump to conclusions on the company denning my bank transaction. My bank had not sent me any alerts of there was a problem. That problem is solved. I will be sending another review on he company after I receive all my orders.

So I received my shipment in a very timely basis but what I want to know is when it says 3 a day for dogs my size do I give her three all at once or spread them out through the day

I have tried other products that did not deliver any results. This product did. With in 2 weeks my 3 small dogs breathe showed improvement so much so that one month later my sisters came to visit and noticed a better smell from my oldest dog who is 5 years old. So I gave them each a bottle to try out on their dogs who have shown improvement.I brush my dogs teeth once a week but have stopped because this product delivers results to help our dogs mouth and teeth

i DO NOT WANT TO BE ON A SUBSCRIPTION PLAN. I recently have received 4 additional jars of the joint care which I will use with my dogs in the future, however just today I received a bottle of the dental cleaner with the invoice that says "here's your subscription". I will reorder the joint care when I am about to run out. Just to let you know that I really think your on line order system duplicates orders or pulls stuff out of the air.Poor poor communications! The joint care product is GREAT. Thank you for clearing my account. Sue Peterson UPDATE: PetLab made the mistaken orders correct and has offered a partial refund if I keep the product or will send a return label if I want to return the product. Like I said, the product is great but the order system has been a nightmare for me, especially due to unexpected charges going against my checking account!

Pet lab responded immediately, and cleared up the misunderstanding Thank you