PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Cathy
Many problems with my order, but you resolved all of them graciously!
Response from PetLabCo.Feb 5, 2020
Hi Cathy, Thank you for contacting our customer service and for giving us the opportunity to resolve the matter :) Rest assured that we are always willing to go above and beyond to fix any mistakes. Many Thanks, -Petlab Co.
Jeffrey H.
Quick service. Good product
Response from PetLabCo.Feb 5, 2020
Hi Jeffrey, We're thrilled to hear that our products are working great for your pet and that you are getting very adequate customer services. Thanks for your review! :) We hope you continue to enjoy our products! Many Thanks, -Petlab Co.
Ann K.
NO PROBLEM WITH THE ORDER
Response from PetLabCo.Feb 4, 2020
Hi Ann, Thanks for your review. It has always been our goal to provide top-notch quality not only in our products but in meeting the needs of our customers as well :) Rest assured that we will always do our utmost to ensure that your orders arrive in a timely manner and in perfect condition. Many Thanks, -Petlab Co.
Ruth A.
Was very understanding about my dog not liking the product. Issued me refund and deleted reoccurring shipments promptly.
Response from PetLabCo.Feb 3, 2020
Hi Ruth, Thank you for contacting our customer service and for giving us the opportunity to resolve the matter :) Rest assured that we are always willing to go above and beyond to fix any mistakes. Many Thanks, -Petlab Co.
Kathy W.
Thank you for sharing your pet meds to help our babies feel better..
Response from PetLabCo.Feb 2, 2020
Hi Kathy, Thanks a lot for your kind review. We are thankful that you appreciate our efforts :) We're always here to help and your pup's health is our priority. Many Thanks, -Petlab Co.
Brenda C.
We started using the joint chews in Oct. Our Austraiian Shepherd was having trouble walking, getting up stairs and getting up and down. The Vet said it was arthritis and put her on pain meds, which helped some but we were not happy giving her something that also was bad for her liver. Noticed a great improvement with your joint chews after a few days. She would have a bad day every once in awhile but for the most part a great improvement. The last batch we received was darker than the other we have gotten and don't seem to be helping as much. She is starting to struggle again. Did you change your ingredients?
Response from PetLabCo.Feb 1, 2020
Hi Brenda, We truly apologize for the inconvenience this has caused you. Indeed you are correct, we have changed the formula to add the highest quality ingredients to provide the best results. It saddens us to hear that your dog is not fairing as well. However, rest assured we have already provided you with a solution. Please check your email for further details :) Many Thanks, -Petlab Co.
Judy W.
Pricing confusing when you go to order. I
Response from PetLabCo.Feb 1, 2020
Hi Judy, We are truly sorry to hear of the difficulties you encountered while ordering. Rest assured that we are constantly working with our development team to improve the customer buying experience :) Many Thanks, -Petlab Co.
Charaman B.
The chews help my dogs. They like them and I have no problem getting them to eat them.The only complaint I have is the processing of my order seems to take longer than with other companies.
Response from PetLabCo.Jan 31, 2020
Hi Charaman, Thanks for your review. We're pleased to hear that our products have been of great help to your dear dog :) We are truly sorry for the delay of your order. Rest assured that we are constantly working with our development team for your orders to arrive in a timely manner and in perfect condition. Many Thanks, -Petlab Co.
