PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ella S.
My dog immediately had diarrhea after she took the pill. soft to watery stool. I dont think this works!
Response from PetLabCo.Nov 20, 2024
Hi Ella, We're sorry your dog had this experience. We take these matters very seriously and want to work with you to learn more. Would you mind sharing with us your Order ID? Thank you, PetLab Co.
TH
My dog got immediately sick and had an upset stomach!all night following the consumption of the tablet. I HOPE this company isn’t a scam from what I’m reading on many reviews and it better not take money atomically out for a subsection that I didn’t sign up for.
Response from PetLabCo.Nov 13, 2024
Hi there, We're sorry your dog had this experience. We take these matters very seriously and want to work with you to learn more. Additionally, as long as you selected 'One-time Purchase,' there shouldn’t be any recurring charges. If you unintentionally subscribed, you can cancel this anytime through the customer account portal on our website. Could you send over your Order ID so we can look into this further? Sincerely, PetLab Co.
Paul
Paid for 3-5 days shipping taken a week I should have ordered elsewhere
Response from PetLabCo.Nov 12, 2024
Hi Paul, We're so sorry to hear about the delay with your order. Our standard shipping usually takes 3-5 business days, but occasionally, some delays are outside of our control. If you could share your order ID, we’d be happy to look into this for you and provide an update. Stay pawsome, PetLab Co.
Klaudijus
I ordered the chews last month and I never received them as it was returned to sender as no one was in when it was attempted to be delivered. This means I never even saw the product, but I was charged for it and shipping. Since then I assumed I’d get a refund since it’s been returned to them. But no I did not and now today another £25 has been taken out my account! This is unbelievable I do not want this product or to deal with this company as it seems everyone is unresponsive and just want to take your money but are reluctant to giving it back. I will wait and see how long it will take to get my money back.
Response from PetLabCo.Nov 11, 2024
Hi there, We're sincerely sorry that you never received your order and for the unwanted charge. We'd like to sort everything out for you. If you'd prefer to talk to someone, our 'Contact Us' page on our website has all the details. Could you please share your Order ID so we can help? Best regards, PetLab Co.
Greg
If I could give zero stars I would! You guys are thieves!! Please see multiple comments and requests for cancellation and money returned.
Response from PetLabCo.Nov 1, 2024
Hey Greg, We're really sorry to hear about your experience. Please know that we’re not here to take anyone’s money unfairly! Could you please share your Order ID? We’ll look into your cancellation and refund requests right away to help get this sorted for you. Stay pawsome, PetLab Co.
Japonas J.
They selling products from china I found they suppliers they paying 2 pound per jar and you guys paying 30
Response from PetLabCo.Nov 1, 2024
Hi Japonas, Please know that our products in the UK are manufactured in the British Isles. From premium-quality domestic and globally sourced ingredients. We follow stringent quality measures to provide the best products for our best friends. If there's anything we can do for you, reach out on the 'Contact Us' page of our website. We're more than happy to help! Best regards, PetLab Co.
Victoria G.
The chews didn’t work, my Husky actually got worse. I never signed up for a subscription but they’re still trying to take money from my account.
Response from PetLabCo.Oct 28, 2024
Hi Victoria, We're sorry your Husky had this experience and for any confusion caused. Just to clarify, we don’t enroll anyone in a subscription without their consent. We take these matters very seriously and want to work with you to learn more. Could you provide your Order ID so we can check into this further for you? Best regards, PetLab Co.
Brett A.
Marketing of your product is genius. Almost looks legit--do your research, pure snake oil. You have to assume (for the most part) any person that has left a good review and this company is the only one they've reviewed--its a paid review We have 3 dogs and we're going on three months with the probright advanced. No noticeable difference on any of the 3 dogs. Company says it takes at least 3 months--that's purely 3 months of them making profit before tou TRY to cancel your membership--good luck with that.
Response from PetLabCo.Oct 28, 2024
Hi Brett, We're sorry the product did not provide the benefits so far. Each dog is unique, so the time it takes to notice results can vary. While many pets show results within a few months, others may require more time for the benefits to fully appear. Please know that we take pride in the quality of our products and genuinely care about supporting pet parents like you. Could you provide your Order ID so we can check into this further for you? Best regards, PetLab Co.
