PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 13, 2024

Hi Jesse, We're sorry to hear your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. We take these issues very seriously and we want to learn more. Could you please provide your order ID so we can look into this matter further? Thank you! Best regards, PetLab Co.

Response from PetLabCo.Dec 13, 2024

Hi Claudia, We're sorry to hear you haven't received your order yet. Our standard delivery timeframe is 5-7 business days. We want to help sort it out for you right away. If you could provide your order ID, we’ll make sure everything is taken care of. Best regards, PetLab Co.

Response from PetLabCo.Dec 13, 2024

Hi Michael, We're really sorry to hear about the issues you've been experiencing with your orders. Could you please provide your order ID so we can look into your account and see if there’s anything we can do to help the situation? Thank you for bringing this to our attention, and we look forward to assisting you further. Stay pawsome, PetLab Co.

Response from PetLabCo.Dec 8, 2024

Hello Rick, We're sorry for any inconvenience and confusion with your subscription. If you could share your order ID, we’d be happy to look into this further and resolve the issue. Thank you! Stay pawsome, PetLab Co.

Response from PetLabCo.Dec 3, 2024

Hi Matt, We're sorry for the delay with your order and any inconvenience we may have caused. We would like to look into this matter further to see what happened and are committed to resolving this issue promptly. Could you please provide us with your Order ID? Thank you. Best regards, PetLab Co.

Response from PetLabCo.Dec 2, 2024

Hi George, We're sorry to hear you’re still frustrated about this. When you reached out back in June, we issued a full refund for your order and also sent out a replacement for free to make things right. If there’s anything else we can do to help or if something didn’t go as expected, please feel free to reach out to us through the 'Contact Us' page in our website. Thanks for you, and again, we're so sorry for the inconvenience caused. Best regards, PetLab Co.

Response from PetLabCo.Dec 2, 2024

Hi Marquitta, We regret that you have not experienced the desired results yet on your labradoddle. Keep in mind that it can take up to 3 months of using supplements regularly to get the most out of their potential benefits. We’d be happy to dig deeper and see how we can better support you and your pup. Kindly provide your Order ID for us to look into this further. Stay pawsome, PetLab Co.

Response from PetLabCo.Dec 2, 2024

Hi Lee, We're sorry for any confusion this may have caused and that you feel this way. We always share honest information about our products, and your perspective is really valuable to us. Additionally, as long as you choose 'One-time Purchase,' there won't be any recurring charges. Could you please share your Order ID so we can look into this further for you and your pup? Best regards, PetLab Co.