PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 9, 2025

Hi Gina, Thank you for sharing your experience with us. We’re glad to hear our product met your expectations, but we’re truly sorry for the frustration and inconvenience caused by the shipping issue. We understand how important it is to get your orders to you promptly, and we want to make this right. So that we investigate further and help resolve this, could you please provide your Order ID? Once we have that information, we’ll look into your case and do our best to find a resolution that works for you. Warm regards, PetLab Co.

Response from PetLabCo.Jan 8, 2025

Hi Mary Kay, Thanks for sharing your experience with us. We're sorry for any inconvenience caused. We always strive to provide excellent customer service, and it's clear that we fell short on this one. We looked at your account and have sent you an email detailing the actions we made to fix these errors. Your satisfaction means a lot to us, and we hope the steps we've taken meet your expectations. Feel free to reach out again should you have questions or other concerns. Best regards, PetLab Co.

Response from PetLabCo.Jan 6, 2025

Hi David, Thank you for sharing your experience with us. We’re glad to hear you enjoy our products for your dog, but we’re truly sorry for the frustration and inconvenience this situation has caused. We understand how important it is to manage subscription changes smoothly. To make this right and investigate further, could you please provide your Order ID? Once we have that information, we’ll look into your case and do our best to find a resolution that works for you. Warm regards, PetLab Co.

Response from PetLabCo.Jan 3, 2025

Hey Adam, We're sorry for any confusion caused. Please know that we don’t enroll customers in subscriptions without their approval. As long as 'One-time Purchase' is selected, you won’t be placed on a subscription. Please provide your Order ID so we can investigate this further for you. Thank you! Best regards, PetLab Co.

Response from PetLabCo.Jan 1, 2025

Hi Barb, We're sorry you're not satisfied with the resolution provided by our Customer Service Team. We understand how frustrating it is to have this experience. We always strive to give excellent service, but we understand that sometimes we fall short of our customers' expectations. We are truly sorry for the inconvenience and frustration this has caused. We understand your overall experience was not satisfactory, including the questionnaire. We ask these questions because we have a certain process for these kinds of concerns. We want to make sure that we are always going above and beyond to ensure that our furry friends receive the best care and consideration. Again, thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services. We appreciate your patience and understanding. Please let us know if there’s anything else we can do to assist you. Best regards, PetLab Co.

Response from PetLabCo.Dec 31, 2024

Hi Jessie, We're sorry to hear your dogs had this experience. All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first. Could you kindly provide your order ID with us so we can better understand what happened? Thank you! Stay pawsome, PetLab Co.

Response from PetLabCo.Dec 30, 2024

Hi Leah, We're so sorry to hear that the Allergy & Immune Chews didn’t make a difference for your dog. While many pets see great results, we understand that what works well for one pup might not work for all. If you’re open to exploring alternatives with similar benefits, we’d be happy to recommend other options that might be a better fit for your furry friend. Please don’t hesitate to reach out to us through the 'Contact Us" page on our website, and we’ll gladly provide more information or assistance! Stay pawsome, PetLab Co.

Response from PetLabCo.Dec 30, 2024

Hi Richard, We’re truly sorry for the experience you’ve had—it’s definitely not the kind of service we aim to provide. We appreciate you bringing this to our attention, and we’d like to help make things right. It’s also important to note that signing up for an account is required to access and manage your subscriptions fully. To investigate what happened with your subscription and make sure no further issues arise, could you please share your order details with us? Stay pawsome, PetLab Co.