PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 14, 2025

Hi Al, Thanks for sharing your honest feedback - it helps us to continually improve. We don't intend to ignore your messages. We always strive to provide excellent customer service, and we clearly fell short on this one. We have a high volume of emails, so it may take longer to get back to you. Sorry about that. We will endeavor to make this right. Could you kindly provide your order ID? Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Jan 14, 2025

Hi Olga, Thanks for sharing your feedback. We understand your frustration and are so sorry you had this experience. Our subscription plans are completely optional, and you can always choose the One-Time Purchase option on the website. We're currently receiving a high volume of emails, so it may take longer to get back to you. To help us look into this further and resolve this for you, could you kindly provide your order ID? Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Jan 14, 2025

Hi BG, Thanks for sharing your feedback. We’re so sorry you had this experience. Our subscription plans are completely optional, and you can always choose the One-Time Purchase option on the website. Our phones are open every day during business hours. We're currently receiving a high volume of emails, so it may take longer to get back to you. To help us look into this further and resolve this for you, could you kindly provide your order ID? Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Jan 14, 2025

Hi Busra, Thanks for sharing your feedback. We're sorry to hear your pup isn't a big fan and hasn't seen the expected results yet. We understand how disappointing it is when a product doesn't give the results you expect. We've found it usually takes 3 months of continued use with the recommended daily dose to see potential benefits. That's normal for any supplement. We understand that our products can be a little pricey, especially for those on a budget. However, we believe in providing high-quality solutions that truly benefit our furry friends. While results may vary, many customers have found success with consistent, long-term use. We appreciate your patience and commitment to your dog's well-being. Thanks for giving it a try! We hope you find something that is a good fit for your pup. Best regards, PetLab Co.

Response from PetLabCo.Jan 13, 2025

Hi Melany, Thanks for letting us know! No worries at all—there’s no pressure to make any purchases. We're here anytime you decide to purchase in the future. If you ever need anything or have questions, feel free to reach out to us through the 'Contact Us' page on our website. 😊 Best regards, PetLab Co.

Response from PetLabCo.Jan 13, 2025

Hi Andre, We’re deeply sorry to hear about your experience and the frustration it has caused. This is certainly not the level of service we strive to provide, and we want to make this right for you. To assist you as quickly as possible, could you please provide us with your order ID? This will allow us to investigate what happened with your shipment and address your concerns promptly. Thank you for bringing this to our attention, and we truly appreciate your patience as we work to resolve this for you. Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 12, 2025

Hi Justin, Thank you for sharing your feedback! We're sorry to hear you didn't see the desired results with ProBright Advanced. We understand how frustrating it is when a product doesn't meet our expectations. While the supplement may work for many dogs, it may not be a perfect fit for your furry friend. It may also be advisable to speak with your vet regarding your dog's teeth and breath to rule out any underlying conditions. We appreciate you giving our product a try and sharing your honest feedback. It helps us continue improving our formulas. We hope you find something that will work for your dog! Warm regards, PetLab Co.

Response from PetLabCo.Jan 12, 2025

Hi Harry, Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first. Could you kindly provide your order ID with us so we can better understand what happened? Thank you! Warm regards, PetLab Co.