PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 21, 2026

Hi Janie, We appreciate your feedback and are sorry your delivery wasn't placed in the designated bin. We'll share this with our delivery team to ensure they take extra care with placement in the future. Thank you for bringing this to our attention. Best regards, PetLabCo.®

Response from PetLabCo.Apr 17, 2026

Hi Ginger, thank you for giving us this feedback. We're sorry to hear about the excess product you have and that your dog has not been enjoying it. We have reached out via email to assist you further. We hope to hear back soon. Best regards, PetLabCo.®

Response from PetLabCo.Apr 15, 2026

Hi Heidi, We're happy to hear that our care in packaging, processing, shipping, and delivery made a positive impression. Thank you for your kind feedback; we appreciate it! Kind regards, PetLabCo.

Response from PetLabCo.Apr 15, 2026

Hi Christopher, Thank you for your 4-star review! We appreciate your feedback. Best regards, PetLabCo.

Response from PetLabCo.Apr 16, 2026

Hi Laura, thanks for letting us know about this experience. We will share this with our team and look into this on our end. Best regards, PetLabCo.®

Response from PetLabCo.Apr 13, 2026

Hi Curtis, We're happy to hear that your dogs love our products! Thanks for your positive feedback; it means a lot to us. Kind regards, PetLabCo.®

Response from PetLabCo.Apr 7, 2026

Hi Judy, Thank you for sharing your experience. We’re sorry the earlier shipping change caused overdraft fees. Monthly subscriptions process every 30 days, but the processing date may vary due to different month lengths. You can adjust your subscriptions anytime via the Customer Account Portal or contact us for help. Best regards, PetLabCo.

Response from PetLabCo.Apr 6, 2026

Hello Shawn, We understand how that could be confusing about your subscription. We are sorry for the convenience! Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.