PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Von H.
I ordered product which works as advertised - after paying for my order I kept getting texts about auto payment failures which I didn't authorize - I finally received the product I ordered
Response from PetLabCo.Feb 10, 2026
Hi Von! We are sorry to hear about your experience and would like to learn more. A member of our team will be in touch with you soon. Thank you for bringing this to our attention. Regards, PetLabCo.
Bonnie
Our dog, Buddy, is not very happy with the dental powder. I have to give him multiple toppings to eat his food. Any suggestions?
Response from PetLabCo.Jan 30, 2026
Hi Bonnie, We're sorry Buddy isn't enjoying the ProBright Advanced. You might find it helpful to sprinkle a little water on his dry food to help mix in the powder, or simply stir it into wet food. Another option is to add some of his favorite treats, like peanut butter, cheese, or yogurt—just be sure to keep an eye out for any allergies or sensitivities he might have. All the best, PetLabCo.
Shelby B.
Delivery could be left on chair or table we are old and it’s hard to bend down. They leave it on porch floor
Response from PetLabCo.Jan 26, 2026
Hi Shelby, We appreciate your feedback and understand your delivery concerns. For specific delivery instructions, please contact the delivery courier directly. They are best equipped to accommodate special placement requests at the time of delivery. Best regards, PetLabCo.
Yvonne F.
Well I got my dog the product and it's almost done but she is still biting and licking her paws and scratching her self when does it get to the problem she having
Response from PetLabCo.Jan 21, 2026
Hi Yvonne, We are sorry to hear your pup hasn’t seen results yet. It’s important to note that supplements can take up to 3 months to see full potential benefits. While some dogs may begin to experience positive changes within the initial month, others may see benefits during the third month and onwards. Each dog is unique, and therefore, the timeline for optimal benefits may vary. We recommend allowing the supplement sufficient time for your dog to fully reap its benefits. If you have further questions or need additional assistance, please don't hesitate to reach out at [email protected]. Warm regards, PetLabCo.
Lei
My dog's breath still smells awful even though I follow the instructions/dosage on the label. :(
Response from PetLabCo.Jan 21, 2026
Hi Lei, We’re truly sorry to hear that the results weren’t what you were hoping for. While supplements can take up to three months of consistent use to show their full potential, we also understand that every dog is unique and may respond differently. What works well for some pups may not be the right fit for others, and that’s completely okay. We appreciate you giving the product a try and taking the time to share your experience. Your feedback means a lot to us and helps us continue improving for both pets and their owners. All the best, PetLabCo.
Gail K.
We use it everyday but got a new one when we didn’t need it. This is our second one. His teeth are not as white as I had hoped and will give it a 3 rd month. He doesn’t seem to love it and my husband puts treats in his bowl and warm water so he will eat it.
Response from PetLabCo.Jan 21, 2026
Hi Gail, We truly appreciate your honest feedback. Please know that you always have the option to pause or move your next auto-ship order if you don’t need a refill yet, based on your dog’s needs. This can be done easily through our customer account portal, or you’re always welcome to reach out to us through the “Contact Us” page on our website, and we’ll be happy to help. We also want to share that supplements can take up to 3 months to show their full potential benefits, so giving it that third month is a great approach. We’re glad to hear you’ve found a way to help him take it comfortably. Thank you again for your patience and for giving the product a fair try. All the best, PetLabCo.
Marylee H.
I signed for auto ship but you ship too quickly!!!! I am now 2 full containers ahead with the half container I am working on! I am using the product as directed and like it but will have to cancel my order soon or I will be buried in the stuff!
Response from PetLabCo.Jan 19, 2026
Hello Marylee, Thank you for sharing this with us—I completely understand how receiving shipments too quickly can be overwhelming, especially when you’re already well stocked. I’m glad to hear you’re enjoying the product and using it as directed. The good news is that you don’t need to cancel your subscription. You have the option to adjust the delivery frequency so shipments arrive less often. You can make this change anytime through our customer portal, or if you’d prefer, I’d be happy to assist you with updating the schedule for you. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Best Regards, PetLabCo.
Susan P.
I like the products and see good results. I was not expecting two shipments. Will vontinue to buy products but hope not to get doubled up again.
Response from PetLabCo.Jan 19, 2026
Hello Susan, We’re sorry for the confusion regarding the two orders you received. Upon checking your account, it appears there was an existing subscription created when your initial order was placed, which explains why two shipments were sent. We’d be happy to help resolve this for you! You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
