PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 23, 2025

Hello Charlene, We’re very sorry to hear that your package arrived opened and damaged. We completely understand why you wouldn’t feel comfortable giving this to your dogs, and we appreciate you bringing this to our attention. Our team will be reaching out shortly to ensure this is fully resolved for you. Kind regards, PetLabCo.

Response from PetLabCo.Nov 21, 2025

Hi Salve, We’re truly sorry to hear about the trouble you went through just to retrieve your package, and with it being opened by the time you got it back. It looks like your most recent order was shipped to the same address we have on file. You’ll hear from someone on our Customer Experience team shortly — they’ll make sure this is taken care of. We appreciate your cooperation and patience. Best regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Wendy, We appreciate your feedback, and we are sorry you had this experience. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option on the checkout page. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Kind regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Carolyn, Thank you for bringing this to our attention. We’re very sorry for the experience you had—it’s completely understandable to feel concerned, especially with young children nearby. That is certainly not the experience we want for you or your family. Please note that while we do not have direct control over how couriers handle deliveries, we will report this incident to our delivery partner to ensure they are aware of your concerns. You’re also welcome to report this directly to your local courier for additional follow-up. We truly appreciate you sharing your experience so we can improve our service. Best Regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hello Pamela, Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hello Kathleen, Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help adjust your subscription to a schedule that works best for you. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 17, 2025

Hello Nahla, We appreciate your feedback and are glad you had a good experience. We always aim to provide the best for our customers. Thank you! Best Regards, PetLabCo.

Response from PetLabCo.Nov 16, 2025

Hello Gary, I’m really sorry for the confusion with the multiple deliveries — I can see how frustrating that must be. I’m glad to hear you’re enjoying the product, and I’m here to help sort everything out for you. It sounds like you may have had more than one active subscription on your account, which is why you continued receiving additional shipments in different sizes. Let me take a closer look and make sure all the subscriptions you no longer need are fully canceled. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.