PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Wendy M.
VERY UNHAPPY I keep trying to stop you from sending me product. I don't want to keep this subscription. I have enough products for a year.
Response from PetLabCo.Jun 27, 2026
Hi Wendy, thank you for taking the time to leave this review! We're sorry to hear about this experience, we understand how frustrating this can be. We've sent you an email to further assist you, we're also available via phones and chat. We hope to hear back from you. Best regards, PetLabCo.®
customer
More notification before subscription is shipped should be made so that we can adjust delivery date. Also future calendar for delivery date is too short
Response from PetLabCo.Jun 26, 2026
Hi there, thank you for taking the time to leave this review. We're sorry for the frustrations this has caused, we'd like to mention we do send reminder emails 7 days in advance to give enough time to adjust. We'd like to further look into this for you so we've sent an email your way. We're also available via phones and chat, we're here to help, we hope to hear back from you. Best regards, PetLabCo.®
Judy W.
I have asked ya’ll to stop sending products. No longer interested in them.
Response from PetLabCo.Jun 25, 2026
Hi Judy, thank you for taking the time to leave this feedback. We're sorry to hear about your cancellation issues, we've sent an email your way to help resolve this. We are also available via phones and chat, we hope to hear back from you. Best regards, PetLabCo.®
Kendra N.
My package keeps being delivered to the wrong place. It keeps being delivered to the RV park across the street from my house.
Response from PetLabCo.Jun 25, 2026
Hi Kendra, thank you for taking the time to leave this review. We're sorry to hear about these delivery issues and we're more than happy to take a further look into this. We've sent you an email to discuss this, we're also available via phone and chat. We look forward to hearing from you. Best regards, PetLabCo.®
Timmi
My dogs breat is slightly better but their teeth are no better in fact they look worse than they were.
Response from PetLabCo.Jun 24, 2026
Hi Timmi, thank you for taking the time to leave this feedback. We're sorry to hear you haven't seen the desired results. We're here to help, we've sent you an email to further assist you. We're also available via phone and chat. We look forward to hearing from you. Best regards, PetLabCo.®
Vicki S.
First of all taking these probiotics did NOTHING for any of our eight rescue dogs. Secondly, it took an act of Congress for you to stop shipping and billing them to us when we repeatedly requested you stop. You have other merchandise for sale and if you were to see to it that we were credited for the last two months, I would gladly ship you the probiotics back and give you a better review until that happens. I give you a very negative review.
Response from PetLabCo.Jun 24, 2026
Hi Vicki, we are sorry to hear about your experience and cancellation issues. We understand how frustrating this can be. We've sent you an email to resolve this for you. We hope to hear from you soon. We're also available via phone or chat. Best regards, PetLabCo.®
George
The product didn't work.
Response from PetLabCo.Jun 20, 2026
Hi George, We’re sorry to hear that you haven't seen the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, though we understand every dog is unique. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Karen E.
I have been a customer since 2023. In January of this year I received my products and for some reason the subscription went from 2 tubs every 2 months to 3 tubs and the price jumped from $60 to $150 with no explanation. I did not realize the change until the next shipment in March. I called and was told I did not have any active subscriptions and I could not find it on my account either. I got frustrated and gave up. Now this month I received 2 shipments, one June 2 and one June 3, both at $150 each. $300 dollars this month alone! Absolutely unacceptable! I have called again and the lady was very helpful but could not understand why the changes took place or why I was being charged $150 for a product that lists on their site for $83 something. I am cancelling, returning what I just received and requesting a refund for the 2 overpayments. Unfortunate because I like the products and have had a subscription for 3 years already.
Response from PetLabCo.Jun 24, 2026
Hi Karen, thank you for taking the time to leave this review. We're so sorry to hear about this experience. We have reached out to resolve this for you, we hope to hear from you. We're available via email, phone and chat. We're here and happy to help. Best regards, PetLabCo.®
