PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 17, 2025

Hey Claire, We're so sorry to hear about your recent experience with us. Could you please share your order ID so we can look into this for you? We want to get to the bottom of what happened with your subscription and make sure it’s resolved. Please note that due to a high volume of messages, our response times may be delayed, but we’re here to help and will get back to you as quickly as possible. Thank you for your patience, and we’ll do our best to make this right. Best regards, PetLab Co.

Response from PetLabCo.Jan 17, 2025

Hi Shawn, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you with updating your subscription quantity, could you please share your order ID? Once we have this information, we’ll make sure your subscription is updated to meet your needs. Kind regards, PetLab Co.

Response from PetLabCo.Jan 17, 2025

Hi Ryan, We're sorry to hear about your experience. Please know that we take your concerns seriously, and we never ignore our customers' emails or intentionally remove anyone from our community page due to feedback. We value open communication and are here to support you. To assist you further, could you please provide your order ID? We'll make sure to resolve this issue as quickly as possible. Thank you for your patience, and we hope we can turn this experience around for you. Best regards, PetLab Co.

Response from PetLabCo.Jan 16, 2025

Hi Mr. Duncan, We're very sorry to hear about your experience. Please know that we do not place customers into subscriptions unless the subscription option is selected during checkout. We’d like to investigate this further to see what went wrong. Could you please provide your order ID so we can locate your account and review the details? Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Jan 16, 2025

Hi Jodi, We're truly sorry to hear about the difficulties you’ve faced trying to reach us and the inconvenience caused by the issue with your order. As we are currently receiving a higher volume of inquiries, our response times may be slower than expected. To help us look into this and resolve it as quickly as possible, could you please provide your order ID? Once we have that, we’ll investigate the situation and get back to you with a solution. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right. Kind regards, PetLab Co.

Response from PetLabCo.Jan 15, 2025

Hi Lindarosa, We're truly sorry to hear that our Allergy & Immune Chews didn’t meet your expectations. We know that every dog is unique and what works for one may not work for all. If you're open to it, we’d be happy to provide information about alternative products with similar benefits that may better suit your dog's needs. Your satisfaction and your dog's well-being are one of our priorities, and we’re here to support you in any way we can. Feel free to reach out to us through the 'Contact Us' page on our website. Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 15, 2025

Hi Patricia, We're so sorry to hear that you haven't received your order yet. We'd be happy to investigate to see what may have happened. A member of our customer care team will reach out to you shortly. Thank you for your patience as we resolve this for you. Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 15, 2025

Hi Kimberly, We're sorry you and your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. However, all dogs are unique, which means there have been instances where our product turned out not to be a good fit. We also strive to provide timely support to all our valued customers, but due to a high volume of inquiries, there may be instances where our response time is longer than anticipated. We would like to look into this further for you. Could you please share your order ID with us? Thank you, PetLab Co.