Brin A.
Order was never fulfilled or shipped
Order was never fulfilled or shipped, and the order confirmation I received contained no order number to follow up on. After 3 weeks of nothing, I noticed some of the products I ordered were out of stock on the website. Unresponsive to emails to follow up, opened a claim with PayPal to get my money back. Seem sketchy and I wouldn’t recommend, as it seems others face the same issue I have regularly. Also worth noting to their sketchiness - I learned of this company through their (aggressive) instagram marketing. Now that I have had a bad experience, I noticed each of their Instagram posts shows they have “x” amount of comments, but when you open the comment it’s significantly less than the number shown, and they’re all super positive. Realized they are hiding any negative feedback people post to their page, since they are unresponsive to customers. I posted a comment (which was also hidden) and I got a boilerplate DM telling me to call or email, which I already had done without success. Very shady it seems like they are trying to cover the tracks of complains while advertising so aggressively
Response from PetLabCo.Jan 23, 2025
Hi Brin, We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we deeply regret any frustration caused. To help us investigate this further and resolve the issue, could you please share your order ID? We genuinely want to make this right for you and make sure your concerns are addressed properly. Your feedback is important to us, and we appreciate the opportunity to resolve this for you. Stay pawsome, PetLab Co.