PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 31, 2025

Hi Susie, We're sorry to hear the ProBright Advanced did not provide the benefits you were hoping for. It is always our goal to provide high-quality pet supplements that offer maximum benefits, but we acknowledge that each dog's case is unique and what works for one may not work for all. Thank you for giving our product a chance and we hope you find the ideal product for your pet's needs. ❤️ Best regards, PetLab Co.

Response from PetLabCo.Jan 31, 2025

Hi Ernest, We're sorry for any frustration this has caused. As long as a one-time purchase is selected, there shouldn’t be any further charges. We’re currently experiencing a high volume of emails, so our response time may be delayed, but we truly appreciate your patience. We’d love to assist you with this—could you please provide your order ID? Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 30, 2025

Hola Delia, Lamentamos saber que tu pedido aún no ha llegado. Nos gustaría investigar esto más a fondo por ti. ¿Podrías compartirnos tu número de pedido? Saludos cordiales, PetLab Co.

Response from PetLabCo.Jan 30, 2025

Hi Emma, We’re sorry for any confusion or inconvenience you’ve experienced. Please know that we never enroll customers in subscriptions without their consent. If you select ‘One-time Purchase,’ there won’t be any recurring charges. Due to an increased volume of inquiries, our response times have been a bit longer than usual, and we truly appreciate your patience. Could you kindly provide your order ID so we can assist you further? Thank you! Best regards, PetLab Co.

Response from PetLabCo.Jan 28, 2025

Hey Chris, We’re truly sorry to hear the product did not provide the benefits you were hoping for. Every pup is unique, and while some may show results quickly, we typically recommend using our products consistently for at least 3 months to allow time for the benefits to become noticeable. We’d love to help further and see if there’s anything we can do for you and your pup. Could you please provide your Order ID? Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 26, 2025

Hello Jairo, We're sorry to hear you had this issue with your orders and subscription. Someone from our team will reach out to you through email to help you resolve this as soon as possible. Again, we're sorry for any inconvenience caused. We look forward to resolving this for you. Best regards, PetLab Co.

Response from PetLabCo.Jan 26, 2025

Hi there, We're sorry to hear you had this experience. We understand you didn't intend to choose a monthly auto-ship. To assist you with your subscription, could you please share your order ID? Once we have this information, we’ll be able to understand more what happened. Thank you! Kind regards, PetLab Co.

Response from PetLabCo.Jan 23, 2025

Hi Snorkel, We’re truly sorry to hear about your experience. Your feedback is incredibly important to us, and we’d like to understand more about what happened so we can make things right. Could you please provide your order ID? Thank you for bringing this to our attention—we’re here to help. Best regards, PetLab Co.