PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 7, 2025

Hi Chris, We're truly sorry for the frustration and stress this has caused you. That’s absolutely not the experience we want for our customers. We can see that one of our customer care team members has already addressed your concern, but we want to let you know that we take situations like this very seriously. If you’re still experiencing any issues or have any unresolved concerns, please don’t hesitate to reach out directly. We’re here to help and want to make sure everything is fully sorted for you. Your experience matters to us, and we truly appreciate the opportunity to make things right. Best regards, PetLab Co.

Response from PetLabCo.Feb 7, 2025

Hi Jenny, We're sorry for the challenges you experienced when trying to get in touch with us. Our team is currently handling a higher than normal volume of calls and emails, which has led to extended wait times, and we truly appreciate your understanding. We would like to look into this further for you. Could you please provide your Order ID with us? Thank you, PetLab Co.

Response from PetLabCo.Feb 5, 2025

Hi there, We're sorry to hear you are not seeing the desired results with our ProBright Advanced. It is important to note that it may take up to 3 months of consistent use to see the full benefits. Additionally, it's important to remember that our supplement is not meant to replace regular bushing. Brushing is a very important part of your pup's routine that we certainly do not discourage. Feel free to reach out to us through the 'Contact Us' page on our website if you have further questions. Best regards, PetLab Co.

Response from PetLabCo.Feb 5, 2025

Hi Sadie, We're sorry for any confusion caused. Your consent is important to us, and we never enroll customers in subscriptions without it. If you select 'One-time Purchase,' there won't be recurring fees. Could you please provide your Order ID so we can investigate this matter for you and your pup? Kind regards, PetLab Co.

Response from PetLabCo.Feb 4, 2025

Hi there, We're sorry that your dog didn’t enjoy our product. We understand that every dog is different when it comes to taste. Just to clarify, we don’t enroll anyone in a subscription without their consent. Selecting 'One-time Purchase' ensures there are no recurring charges. Could you provide your Order ID so we can check into this further for you? Stay pawsome, PetLab Co.

Response from PetLabCo.Feb 2, 2025

Hi Amy, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you with your subscription cancelation, could you please share your order ID? Once we have this information, we’ll make sure your subscription is canceled as requested. Kind regards, PetLab Co.

Response from PetLabCo.Feb 2, 2025

Hi Mar Ven, Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We're sorry about the confusion with the subscription and our lines being unavailable. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. Kindly provide your order ID so we can better assist you with your concerns. Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Feb 2, 2025

Hi Valerie, We're sorry to hear your pups aren't big fans of our dental powder. Every dog has their own unique tastes and preferences, and we understand this product may not have been the right fit. We know how frustrating it can be when our pups aren't excited about what we offer them. Feel free to reach out to us through the 'Contact Us' option on our website. We'll be happy to provide you with alternative options that are suitable for your Yorkies' needs. Best regards, PetLab Co.