PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 21, 2025

Hi Jack, We're so sorry for the frustration and inconvenience this has caused. We understand how upsetting it must be to receive an incomplete order. We strive to provide the best support possible, but due to high volumes of calls and inquiries, wait times can sometimes be longer than we’d like and we’re sorry about this. We have already reached out to you to rectify this issue and make sure you receive the missing items as soon as possible. We truly appreciate your patience. Stay pawsome, PetLab Co.

Response from PetLabCo.Feb 16, 2025

Hi Rich, We're sorry you're not seeing the desired results with our dental product. It is important to note that it may take up to 3 months of consistent use to see the full benefits. It is also important to remember that our supplement is not meant to replace regular brushing. Brushing is a very important part of your pup's routine that we certainly do not discourage. We suggest giving our product sufficient time for your dog to fully experience its benefits. Best regards, PetLab Co.

Response from PetLabCo.Feb 16, 2025

Hi Alexander, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. So that we can look into this for you, could you please share your order ID? Once we have this information, we’ll make sure your subscription is canceled and your refund is processed. Kind regards, PetLab Co.

Response from PetLabCo.Feb 14, 2025

Hi Ashton, We're sorry to hear that your pup isn’t enjoying the product. We understand that every dog has their own preferences, and we appreciate you giving it a try with different mix-ins. Regarding the subscription concern, please know that we don’t enroll customers in a subscription unless they specifically select the subscription purchase at checkout. However, we’d be happy to take a closer look into your order and see how we can assist. Could you please provide your Order ID? Best regards, PetLab Co.

Response from PetLabCo.Feb 14, 2025

Hey IIse, We're sorry for the frustration this has caused. Please know that we do not charge customers twice per month unless multiple subscriptions are active. We’d love to investigate this further for you. Could you please provide your Order ID? We’ll be happy to review your account and make sure everything is set up correctly. Stay pawsome, PetLab Co.

Response from PetLabCo.Feb 13, 2025

Hi Sylvie, We're so sorry for the frustration this has caused. We understand how upsetting this situation must be, and we're sorry for the delayed response. We’ve been experiencing a high volume of inquiries, but we absolutely want to make this right for you. Could you please provide your order ID so we can investigate what happened? We want to make sure you receive the proper resolution as quickly as possible. Looking forward to resolving this for you. Stay pawsome, PetLab Co.

Response from PetLabCo.Feb 9, 2025

Hi Ash, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you with updating your order and subscription, you please share your order ID? Once we have this information, we’ll make sure to have this sorted for you as soon as possible. Kind regards, PetLab Co.

Response from PetLabCo.Feb 7, 2025

Hello Misty, We're sorry for the difficulties you are experiencing in reaching us. Currently, we're experiencing a high volume of calls and inquiries, which may lead to slower response times. We'd like to help with any issues you have, so please share your Order ID, and we'll do our best to assist you. Best regards, PetLab Co.