PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 5, 2025

Hi Sharon, We're sorry you've had this experience and for the confusion caused. We want to help you and your pup, so please share your Order ID so we can look into this together. Thank you and we look forward to resolving this for you. Best regards, PetLab Co.

Response from PetLabCo.Mar 4, 2025

Hi Evite, Thank you for your review. We'd be happy to assist you with your order and/or subscription. So we can best assist you, could you please provide additional details aside from your Order ID? Thank you and we look forward to resolving this for you. Best regards, PetLab Co.

Response from PetLabCo.Mar 2, 2025

Hi Mrs C Bogue, Thank you for bringing this to our attention. We're sorry to hear you were having difficulty canceling your subscriptions. We value transparency and don't enroll our customers under subscription without their consent. If you could share with us your order ID and other details, we're happy to look into this for you and have it sorted out. Thank you so much! Best regards, PetLab Co.

Response from PetLabCo.Feb 28, 2025

Hi Barbara, We're truly sorry for the frustration and inconvenience this has caused. We understand how concerning it is to see an unexpected charge, and we appreciate the time you've spent trying to resolve this. Based on what you've shared, it sounds like our team has now processed the cancellation and confirmed that the charge will not go through. We sincerely regret any confusion or difficulty you've experienced, and we truly appreciate your feedback. If you have any further concerns, please don’t hesitate to reach out through the 'Contact Us' page on our website and we’d be happy to assist. Best regards, PetLab Co.

Response from PetLabCo.Feb 28, 2025

Hi Lara, We are so sorry you've had this experience. We would like to investigate this instance further. Could you please share your Order ID with us? Thank you! Stay pawsome, PetLab Co.

Response from PetLabCo.Feb 25, 2025

Hi Meghan, We're sorry to hear that your order was returned to our warehouse. We would like to assist you further with this to see what may have happened. Could you share your Order ID so we can further investigate this for you and your pup? Kind regards, PetLab Co.

Response from PetLabCo.Feb 25, 2025

Hi Delaney, We're sorry for the inconvenience you've experienced regarding your order. We have been experiencing an unusually high volume of calls and inquiries lately, which has led to longer wait times for our customers and we're sorry about this. Could you please provide your Order ID? Best regards, PetLab Co.

Response from PetLabCo.Feb 25, 2025

Hi Shannon, We are so sorry your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. We want to work with you to learn more about what happened. Would you mind sharing your Order ID with us? We appreciate your cooperation. Stay pawsome, PetLab Co.