PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 12, 2025

Hello Ashley, We're sorry to hear that you haven’t received your order and that your experience with our customer service has not met your expectations. We would like to look into this further for you. Could you please provide your order ID? Your satisfaction is important to us, and we want to resolve this matter as quickly as possible. Best regards, PetLab Co.

Response from PetLabCo.Mar 11, 2025

Hi Gerry, We're sorry for the confusion with the autoship order. PetLab Co. values transparency, and we don't subscribe our customers without their consent. We'd like to look into this for you. Please share with us your order ID so that we can check and have this resolved for you right away. Thank you! Best regards, PetLab Co.

Response from PetLabCo.Mar 11, 2025

Hi Ash, We're sorry to hear this happened. While delivery issues are beyond our control, we always do our best to make it right. We'll work on sending you a replacement order via expedited shipping. Could you please share your order ID? Thank you! Best regards, PetLab Co.

Response from PetLabCo.Mar 10, 2025

Hi Bradley, We're sorry to hear that you haven't seen results yet with our Itch Relief for your pup. We do recommend using the product for 3 months to notice optimal results. This is normal for any supplement. So please keep us updated on your experience over that period of time. Thank you for sharing your honest feedback! It helps us improve our products and formulas. Best regards, PetLab Co.

Response from PetLabCo.Mar 10, 2025

Hi Barbara, We're very sorry to hear about your experience. We want to inform you that we take concerns like yours seriously, and reach out to you today via email to resolve this issue. Please check your spam or junk folder, as sometimes our emails may end up there. If you still cannot find our message, we encourage you to reach out to us through the ‘Contact Us’ page on our website, and we’ll be happy to assist you further. We truly appreciate your patience and look forward to resolving this for you. Best regards, PetLab Co.

Response from PetLabCo.Mar 10, 2025

Hi Jessica, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. Upon checking, we can see that a reply had been sent to you via email on 3/4/25 confirming that your subscriptions had been canceled as requested. You will not receive any more orders. Again, we're sorry for any inconvenience. Feel free to reach out again if you have further concerns or questions. Best regards, PetLab Co.

Response from PetLabCo.Mar 9, 2025

Hi Summer, We're sorry to hear you didn't see the desired results with ProBright Advanced. We understand how frustrating it is when a product doesn't meet our expectations. While the supplement may work for many dogs, it may not be a perfect fit for your furry friend. We appreciate you giving our product a try and sharing your honest feedback. It helps us continue improving our formulas. Feel free to reach out through the 'Contact Us' option on our website should you have other concerns or questions. Best regards, PetLab Co.

Response from PetLabCo.Mar 9, 2025

Hi Julie Anne, We're sorry to hear you had this experience. We value transparency and will not process autoship orders unless you chose a subscription. Subscription prices stay the same throughout the subscription's lifetime. However, we do offer promotions where you enjoy bigger discounts on the first order. Kindly share with us your order ID so that we can check for you. Thank you! Best regards, PetLab Co.