PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 18, 2025

Hi Darlene, We're sorry your dog had this experience. We are NASC Certified and follow stringent quality measures to provide the best products for our best friends. We would like to learn more about your dog's experience. We'll reach out to you shortly. Thank you for bringing this to our attention. All the best, PetLab Co.

Response from PetLabCo.Mar 17, 2025

Hi GK, We're sorry for the frustration this has caused. Once a subscription is canceled, there should be no further charges. However, sometimes an order may have already been processed before the cancellation took place. We understand how important it is to get this resolved, and we will be reaching out to you shortly to assist further. Please let us know if there's anything else we can do in the meantime. Best regards, PetLab Co.

Response from PetLabCo.Mar 14, 2025

Hi Terrance, We're very sorry for the frustration you've experienced. Please know that we do not place customers into a subscription unless they actively select it at checkout. That said, we completely understand your concern and want to make things right. Due to a high volume of calls, our response times have been longer than usual, and we're sorry for the difficulty in reaching us. We’d be happy to assist you with your order and look into a resolution as soon as possible. Could you please provide your order ID? Best regards, PetLab Co.

Response from PetLabCo.Mar 14, 2025

Hi Adrienna, We’re truly sorry for any frustration or disappointment you’ve experienced. That was never our intention, and we regret any misunderstanding that may have occurred regarding your order. We have reviewed the situation and taken steps to prevent similar errors in the future. Additionally, we are reaching out to you directly to resolve this matter and ensure that you receive the support you deserve. Thank you for bringing this matter to our attention and for allowing us to address this. All the best, PetLab Co.

Response from PetLabCo.Mar 13, 2025

Hi Marcella, We're very sorry for the confusion and frustration you experienced while placing your order. We understand how important it is to have control over your shipping details and subscription preferences, and we truly appreciate your feedback on the ordering process. We’d love to assist you with your order and also double-check your subscription to make sure everything is set up correctly. Could you please provide your order ID so we can look into this further? Best regards, PetLab Co.

Response from PetLabCo.Mar 13, 2025

Hi Marcela, We're very sorry for the frustration and inconvenience this has caused. We understand how frustrating it must be to keep receiving the same email and not get a follow-up after completing the steps. Please know that we take this seriously, and someone from our team will be reaching out to you soon to get this sorted. We appreciate your patience, and if there’s anything else we can do in the meantime, please reach out to us through the 'Contact Us' page on our website. Best regards, PetLab Co.

Response from PetLabCo.Mar 13, 2025

Hi Ashley, We're very sorry to hear that our product didn't work out for your dog. We completely understand how important it is to know what goes into your pet’s diet, which is why all the ingredients for each of our products are available on our website for full transparency before making a purchase. Regarding your subscription, once it is canceled, there should be no further charges. As for the questions we ask during the process, they are primarily for documentation purposes, helping us track feedback and improve our products and services. We'd love to look into this for you. Could you please provide your order ID so we can assist? Best regards, PetLab Co.

Response from PetLabCo.Mar 11, 2025

Hi Tay, We're sorry you had this experience. We understand how frustrating it can be, and we'd like to help you fix the issue with your account and order. We're also sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. So that we can help locate your account, can you kindly provide your order ID? Thank you! Best regards, PetLab Co.