PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 6, 2025

Hello Abdias, We’re really sorry to hear about your experience and appreciate you taking the time to share it. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Regarding getting a refund, we can process a refund for items that are sealed and unopened if returned within 30 days of purchase. To make it easier, we offer a free return label for eligible returns. We’d love to take a closer look at this. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hi Lauren, We appreciate you bringing the leakage issue to our attention again. We're sorry the seals were broken and caused a mess. We'll investigate why this keeps happening with your regular shipments and work to prevent future issues. Someone from our Customer Experience team will personally reach out shortly to help sort this out for you. We sincerely appreciate your patience throughout this matter. Warm regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Robert, Thank you for letting us know. I’m sorry to hear that you weren’t impressed with the delivery company. While the package was delivered on time, we’d really appreciate learning more about what happened so we can better understand your experience. Please note that we don’t have control over how third-party carriers handle deliveries, but your feedback is very important to us. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 2, 2025

Hello Linda, Thank you for your feedback. We’re sorry to hear about the delivery issues you’ve experienced with USPS — we understand how frustrating this can be. While we don’t have direct control over third-party carriers, we take these concerns seriously and will report your feedback to our fulfillment team. We’ll be reaching out shortly to learn more about your experience with us. Your feedback is very important, and we’d love the opportunity to assist you further. Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Kevin, We understand that you’d like to cancel your subscription. You can easily do this through our customer portal. Or you’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Judy, Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help adjust your subscription to a schedule that works best for you. Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hi Jess, We're sorry to hear about your experience, and we appreciate you taking the time to share this with us. Each jar should be enough to last for a full month when using the correct dosage and level scoop. We want to look into this more closely for you and your dog to make sure everything is right with your order. Could you kindly provide us with your order ID? Once we have that, we can check the details on our end and report this to the appropriate team if needed. Thank you again for letting us know — we’re here to help and want to make this right for you. Warm regards, PetLabCo.

Response from PetLabCo.Nov 28, 2025

Hi Sarah, We're sorry to hear that you no longer need the products. You can always cancel your subscription anytime through our customer account portal. If you’d prefer, you can also reach out to us through the “Contact Us” page on our website, and our team will be happy to assist with canceling or returning your order. To help you right away, could you please share your order ID? Once we have that, we can look into this for you and make sure everything is properly taken care of. Best regards, PetLabCo.