PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jul 2, 2026

Hi Shawn, We're really sorry to hear you did not see the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options - please share your order number so we can help! Thank you so much for giving our Probiotic Chews a try and for your feedback! We value your input and use it to continuously improve our work and products to better serve you in the future. Warm regards, PetLabCo.®

Response from PetLabCo.Jul 1, 2026

Hi Kay, We are sorry to hear about your experience. Our team can be reached via: Email: [email protected] Phone: 1-866-473-8522 You also have full control over your subscription from your account portal found here: https://account.thepetlabco.com/login Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Jul 1, 2026

Hi Debbie, We are sorry to hear about your experience. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login A member of our team will also reach out to you to provide further support. Thank you for bringing this to our attention. Regards, PetLabCo.®

Response from PetLabCo.Jun 30, 2026

Hi Hiroms, We are sorry to hear about your experience. We completely understand how frustrating that must have been. We have reviewed your account and can see that a member of our team has already been in touch, explained what happened, canceled your subscription and issued a full refund. If you have additional questions or concerns, please don't hesitate to reach out. Our team is always happy to help! Regards, PetLabCo.®

Response from PetLabCo.Jun 28, 2026

Hi Sharon, we're sorry to hear about this experience and that you haven't seen the desired results. We appreciate you taking the time to leave this feedback. We are sending you an email to resolve this for you, we can also be reached by phone or chat. We look forward to hearing back from you. Best regards, PetLabCo.®

Response from PetLabCo.Jun 27, 2026

Hi Mike, thank you taking the time to leave this feedback. We're truly sorry to hear about these cancellation difficulties, we understand this can be frustrating. We've reached out via email to resolve this for you, we can also be reached by phones and chat. We hope to hear back from you. Best regards, PetLabCo.®

Response from PetLabCo.Jun 27, 2026

Hi Susanne, thank you for this review and we're sorry for the frustration this has caused. We've sent you an email to further assist you with this, we're also available via phone and chat. We look forward to hearing from you and resolving this for you. Best regards, PetLabCo.®

Response from PetLabCo.Jun 27, 2026

Hi there, we appreciate you taking the time to give us this feedback. We're sorry to hear about the cancellation difficulties, we understand how frustrating this can be. We've sent you an email to resolve this for you, we're here and happy to help. We're also available via phones and chat if this works better for you. We hope to hear back from you soon. Best regards, PetLabCo.®