PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 24, 2025

Hi Gabriele! Es tut uns leid für jegliche Verwirrung. Wir melden niemanden ohne ausdrückliche Zustimmung für ein Abonnement an. Wenn du die Option „Einmaliger Kauf“ auswählst, gibt es keine wiederkehrenden Gebühren. Da wir derzeit ein höheres Aufkommen an Anfragen erhalten, kann es zu längeren Antwortzeiten kommen, wofür wir uns entschuldigen. Könntest du uns bitte deine Bestellnummer mitteilen, damit wir das genauer für dich prüfen können? Beste Grüße, PetLab Co.

Response from PetLabCo.Mar 24, 2025

Hi Jorge, We’re very sorry for any frustration this has caused. Please know that we do not enroll customers into a subscription without their consent. We also want to clarify that subscriptions can always be canceled at any time through your customer account online. Once signed in, you have full control over managing or canceling your subscription. Could you provide your Order ID so we can check what happened and make things right? Stay pawsome, PetLab Co.

Response from PetLabCo.Mar 24, 2025

Hi Robert, We are very sorry to hear that you had less than a 5-star experience. We checked and could not find any conversation between you and the individual mentioned. If you can please provide additional information directly to us about what occurred by contacting us at [email protected], we will look into this right away. Thank you. All the best, PetLab Co.

Response from PetLabCo.Mar 21, 2025

Hi Nancy, We're sorry to hear you and your dog had this experience. We have been experiencing an unusually high volume of calls and inquiries lately, which has led to longer wait times for our customers and we're sorry about this. We would love to know more about your dog's experience. A member of our team will get in touch with you shortly. Thank you for your patience. Best regards, PetLab Co.

Response from PetLabCo.Mar 20, 2025

Hi Angie, We're sorry to hear that the product hasn’t worked as expected for your pup. Every dog is unique, and what works for some may not work for all. We'd love to help find a better product for your furry friend! Could you please provide your order ID? That way, we can look into your subscription and suggest an alternative that may work better for your pup. We’re happy to assist in any way we can. Best regards, PetLab Co.

Response from PetLabCo.Mar 19, 2025

Hi Jacqueline, We're really sorry for the frustration this has caused. We’ve been experiencing a high volume of calls and emails, which has made response times longer than usual—we truly appreciate your patience. We’ll be reaching out to assist you with updating your payment method. Thank you for your feedback, and we appreciate your support! Best regards, PetLab Co.

Response from PetLabCo.Mar 19, 2025

Hello Gina, We're really sorry for the frustration this has caused. We completely understand how upsetting this is, especially with the overdraft issue. We’ll be reaching out to look into this further and see what happened. Additionally, we've been experiencing a high volume of calls, which may have contributed to the difficulty in reaching our phone support team. We truly appreciate your patience, and we’ll do our best to get this sorted for you as soon as possible. Best regards, PetLab Co.

Response from PetLabCo.Mar 18, 2025

Hi Carol, We're glad to know that your dog is enjoying our ProBright Advanced. However, we're sorry the product did not provide the same benefits as it did for others. Please keep in mind that it can take up to 3 months for supplements to show their best potential benefits. While some dogs may start to see positive changes within the initial month, the most noticeable results for others might occur between months 2 and 3. Each dog is unique, and therefore, the timeline for optimal benefits may vary. We hope you'll see great results soon. All the best, PetLab Co.