PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 6, 2025

Hi there, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. Kindly share your order ID with us so we can check this for you and get this sorted ASAP. Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Apr 6, 2025

Hello Michael, We're sincerely sorry that you had this experience and for the difficulties you’ve experienced in getting support.. While fulfillment issues can sometimes happen, we always do our best to make it right. Upon checking, we can see that a new order has been processed to replace the missing packs of dental sticks, and one of our supervisors has reached out to you via email. We truly appreciate your support and loyalty throughout the years. Please let us know if there's anything else we can help with. Best regards, PetLab Co.

Response from PetLabCo.Apr 6, 2025

Hi Lavetta, Thanks for sharing your feedback. We're sorry to hear about the difficulties you encountered when trying to access your account. Someone from our Customer Service Team will reach out to you about this to assist and resolve your issue. We truly appreciate your patience and understanding. Best regards, PetLab Co.

Response from PetLabCo.Apr 6, 2025

Hi there! Thanks for sharing your feedback, and we're very sorry to hear about the difficulty you encountered when trying to cancel your subscription. We'd like to help resolve this for you ASAP. Kindly provide your order ID so that we can check on this for you. Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Apr 4, 2025

Hi Brittany, We're sorry to hear about your recent experience. We completely understand how frustrating this must be, especially when your pup is depending on the product. Due to a recent increase in call volume, our phone lines have been busier than usual, and we're truly sorry for the long hold times and the inconvenience this has caused. Please know that you can also reach out to us anytime through the “Contact Us” page on our website, which is a reliable way to get support. In order for us to look into this and make things right, could you please provide your Order ID? Thank you so much for your patience — we’re eager to get this resolved for you and ensure your pup gets their chews as soon as possible. Warm regards, PetLab Co.

Response from PetLabCo.Apr 4, 2025

Hallo DG, Wir möchten uns aufrichtig für den Ärger und die Verwirrung entschuldigen, die diese Situation verursacht hat. Derzeit erhalten wir eine sehr hohe Anzahl an E-Mails, was leider zu Verzögerungen bei unseren Antworten führt – wir verstehen, wie wichtig dieses Anliegen ist, und es tut uns sehr leid für die Unannehmlichkeiten. Bitte seien Sie versichert, dass wir niemals ohne ausdrückliche Zustimmung unserer Kund:innen ein Abonnement abschließen. Wir möchten der Sache gerne genauer nachgehen und sicherstellen, dass alles für Sie geklärt wird. Könnten Sie uns bitte Ihre Bestellnummer (Order ID) mitteilen? Vielen Dank nochmals für Ihre Geduld. Mit freundlichen Grüßen PetLab Co.

Response from PetLabCo.Apr 2, 2025

Hi Mardee, We're really sorry for the frustration this has caused you. Please know that we do not buy reviews, and we would never place customers into a subscription without their consent. All subscriptions require customers to actively sign up and complete the process before gaining access to their account. We understand how frustrating it must be to have trouble logging in and canceling your subscription. We’ve been experiencing a high volume of calls and emails, which has led to longer response times, and we truly appreciate your patience. We’d love to get this sorted out for you. Could you please provide your order ID? Thank you! Kind regards, PetLab Co.

Response from PetLabCo.Apr 2, 2025

Hi Terry, We're sorry for the delay in receiving your order and for any trouble reaching us. Due to a high volume of calls and emails, our response times have been longer than usual, and we truly appreciate your patience. One of our customer care team members has already responded to your email and is currently waiting for your response to confirm your address. Once we have that, we can expedite a replacement for you since your order was lost in transit. Please check your inbox and reply at your earliest convenience so we can get this sorted out for you as soon as possible. Thank you! Best regards, PetLab Co.