PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 9, 2025

Hi Cynthia, We're sorry to hear about your experience. We completely understand how frustrating this must be. We definitely want to make this right for you. To get things resolved as quickly as possible, could you please provide your order ID? Once we have that, a member of our Customer Care team will look into this and assist you further. Thank you for your patience, and again, we’re very sorry for the trouble you've had reaching us. Best regards, PetLab Co.

Response from PetLabCo.Apr 9, 2025

Hi Linda, We're sorry to hear that you've had trouble reaching us — that’s definitely not the experience we want you to have. After checking our system, we weren’t able to locate any return request email from you, but not to worry — one of our Customer Care team members will be reaching out to you shortly to assist with your return and make sure everything gets sorted out for you. We truly appreciate your patience and look forward to getting this resolved for you as quickly as possible! Warm regards, PetLab Co.

Response from PetLabCo.Apr 9, 2025

Hi Triona, We're sorry to hear about your experience — this definitely isn’t the level of service we aim to provide. We’d love to look into this for you right away. Could you please share your order ID? That’ll help us track things down and get this resolved as quickly as possible. Looking forward to your reply and getting this sorted for you. Best regards, PetLab Co.

Response from PetLabCo.Apr 8, 2025

Hi Claire, We're sorry to hear about the trouble you’ve experienced when trying to log in to your Customer Account Portal and attempting to contact our Customer Experience Team. Please know this isn’t the experience we want for our customers, and we’re doing our best to answer all calls as quickly as possible. To look into your subscription and assist with the cancellation, could you please provide your Order ID? Best regards, PetLab Co.

Response from PetLabCo.Apr 8, 2025

Hi there, We're sorry for the trouble and any confusion caused. Just to clarify, we don’t automatically enroll customers in a subscription, so we’d love to take a closer look and help sort this out for you. Could you please share your order ID? We’ll make sure we get this resolved as quickly as possible. Best regards, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi Amy, We're truly sorry to hear about your experience. We understand how frustrating this situation must feel, and we're sincerely sorry for any inconvenience caused. Due to a recent increase in call and email volume, our response times have been delayed, but please know that we are doing our best to get back to every customer as quickly as possible. We want to clarify that no further charges will occur as long as the one-time purchase option is selected at checkout. If a subscription was selected in error, we’re more than happy to assist with canceling it and ensuring no additional orders are processed. To help us look into this and resolve everything for you, could you please share your order ID? We'll make sure this is addressed promptly. Thank you! All the best, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi Rebekah, We're sorry to hear about the trouble you’ve experienced. We’ve recently been receiving a high volume of calls and messages, which has led to longer wait times than usual. Please know this isn’t the experience we want for our customers, and we’re doing everything we can to respond as quickly as possible. Also, if you're not seeing your subscription when you log in, it may be that the account signup process wasn’t fully completed. In that case, you’ll need to complete the sign-up process, and once that’s done, your subscription should appear and be manageable directly from your account dashboard. To look into your subscription and assist with the cancellation, could you please provide your order ID? Best regards, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi there, We're so sorry to hear about your experience. We understand how disappointing it must’ve been not to receive everything you ordered. That’s certainly not the experience we want you to have with us. We’ve recently been experiencing a high volume of calls and messages, which has caused delays in our response times. We truly appreciate your patience and are here to help make things right. To investigate this and resolve it for you as quickly as possible, could you please share your order ID? We’ll make sure to review everything and take the necessary steps to address the missing item and your concerns. All the best, PetLab Co.