PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 13, 2025

Hi Mary, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you with your concern, could you please share your order ID? Once we have this information, we’ll make sure to take care of this for you. Kind regards, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hi Billy, We're sorry for the frustration and inconvenience this has caused. We're glad to hear you're seeing positive results with the chews, but we completely understand how upsetting this situation must be. Just to clarify, we don’t enroll customers into a subscription without their knowledge—our subscription option is something that must be actively selected at checkout. That said, we absolutely want to get this resolved for you as soon as possible. Could you please provide your Order ID? That way, we can take a closer look and make sure everything is sorted quickly. All the best, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hello Miss Kelly, We're truly sorry to hear about your experience. Please accept our sincerest sorry for the delayed response as we are currently receiving a high volume of inquiries lately — this is definitely not the experience we want for any of our customers. To help us sort this out as quickly as possible, could you please provide your Order ID? We’ll make sure your subscription is reviewed and any further charges are stopped right away. Thank you so much for your patience, and again, we’re really sorry for the trouble this has caused. Warm regards, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hi David, We're so sorry for any confusion or frustration caused. We have been experiencing an unusually high volume of inquiries lately, which has led to longer wait times for our customers, and we're sorry about this. We do see that one of our Customer Care team members has already responded to your concerns. If you haven't seen the message yet, it may have landed in your spam or junk folder. If there's anything else you need or if you have any further questions, please don’t hesitate to let us know—we’re happy to help! All the best, PetLab Co.

Response from PetLabCo.Apr 10, 2025

Hi Christy, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. Please share your order details with us, and someone from our team will reach out to you. Thank you! Best regards, PetLab Co.

Response from PetLabCo.Apr 9, 2025

Hi Kylee, We're sorry to hear your dog had this experience. PetLab Co’s primary concern is the health and well-being of your pet. We follow stringent quality measures to provide the best products for our best friends. We would like to look into this further. Would you mind sharing your order ID with us? Thank you! Best regards, PetLab Co.

Response from PetLabCo.Apr 9, 2025

Hi William, We're so sorry for the delay and the frustration this has caused — we completely understand how upsetting it is to wait that long for help. We’ve been experiencing a much higher volume of calls and messages than usual, which has led to longer wait times and delayed responses. That said, we absolutely agree that waiting over an hour and not getting a timely callback is not acceptable, and we're sorry about this. Your feedback is incredibly important and has been shared with our team as we continue working to improve our response times and overall service. If you still need assistance, please don’t hesitate to reach out to us at [email protected] — we’re here to help and want to make things right. All the best, PetLab Co.

Response from PetLabCo.Apr 9, 2025

Hi Barbara, We're truly sorry to hear about your experience — that’s never the kind of impression we want to leave. We do see that one of our Customer Care team members has already addressed your concern, but if there’s anything else we can do to help or if you have any questions, please don’t hesitate to reach out to us directly at [email protected]. We’re here for you and always want to make things right. All the best, PetLab Co.