PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 17, 2025

Hi Iona, We're sorry for any inconvenience and confusion this may have caused. As long as your subscription has been canceled and you received confirmation, there should be no charges. We are dedicated to providing excellent support, though our call and email volumes may lead to longer wait times during busy periods. We would love to look into this matter for you and your pup. Could you please provide your order ID? Best regards, PetLab Co.

Response from PetLabCo.Apr 17, 2025

Hi Simon, We're truly sorry you and your dog had this experience. We work hard to ensure the best support experience possible, but during busy periods, wait times for calls and inquiries may be longer than usual. We are sorry for any inconvenience this may cause. We would like to look into this further to learn more. Could you please share your order ID? Thank you! All the best, PetLab Co.

Response from PetLabCo.Apr 16, 2025

Hi Haven, We're sorry to hear about your experience and truly sorry for the frustration this has caused. Please know that customers are not automatically enrolled into a subscription—our system only enrolls a subscription if that specific option is selected at checkout. We’re also very sorry that you encountered issues reaching us, including the full email inbox—that may have been a temporary technical issue, and we truly appreciate you flagging it. While we always aim to respond as quickly as possible, we’ve recently experienced a high volume of emails which may cause a delay in our responses. To help us sort this out, could you please provide your order ID? Thank you again for bringing this to our attention—we're here to help. Warm regards, PetLab Co.

Response from PetLabCo.Apr 16, 2025

Hi Charley, We're sorry you've had this experience. We’d really like to investigate this further and make things right. When you have a moment, could you please share your order ID? This will help us locate your order and assist you with this. Thank you and we look forward to resolving this for you. Kind regards, PetLab Co.

Response from PetLabCo.Apr 16, 2025

Hello Leslie, We’re so sorry to hear about your experience. Due to a recent high volume of calls and inquiries, our response times have been delayed more than usual—but please know this is not the experience we want for any of our customers. We’d love to look into this and make things right. When you have a moment, please send us your order ID so we can assist you directly with your subscription. Kind regards, PetLab Co.

Response from PetLabCo.Apr 15, 2025

Hi Frederic, We're sorry you've had this experience. Just so you know, we never enroll customers in subscriptions without their consent. As long as you choose 'One-time Purchase,' there won't be any recurring charges. We would like to sort this out for you. Could you please share your Order ID so we can look into this further for you and your pup? Thank you! Best regards, PetLab Co.

Response from PetLabCo.Apr 13, 2025

Hi Mark, We're sorry to hear our supplement hasn't worked for your pup and for the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you with your concern, could you please share your order ID? Once we have this information, we’ll make sure to take care of this for you. Kind regards, PetLab Co.

Response from PetLabCo.Apr 13, 2025

Hi Jean, Thanks for your feedback! We're sorry you had this experience and for any confusion. Please note that our subscription plans are completely optional. The One-Time Purchase packages are just beside our Subscribe & Save packages, and our customers have complete control over which plan/package to choose. Kindly share your order ID with us. Once we have this information, we’ll make sure to take care of this for you. Kind regards, PetLab Co.