PetLabCo.Reviews of thepetlabco.com

The Dental Formula worked great for mine! Cancelled my act due to loss of job but will be back soon hopefully! Called back after getting another bottle and TRACY helped me cancel, explained may be outside service I cancelled the first time with;They didn’t make any note of my call but she took care of it and was very nice and helpful!!

So this company kept appearing on my Facebook ads promoting a dental formula for dogs. Me being a dog owner, of course checked it out. I decided to make a purchase and try it out. A few days later they were promoting these anti itching/yeast preventing dog chews, and I decided to go ahead as well and make a purchase. Here is where the issue came about: while making my purchases, towards check out, I was sure to select a one time purchase option versus signing up for a monthly auto shipping renewal offer. Toward continuing to check out, the company threw me another promotion. I clicked continued to check out, I was hit with ANOTHER promotion. And finally after three hits, I finally reached my checkout cart. This happened on both times that I placed my order (and they actually got me once). I’ve been trying the products on my 1.5 year old German Shepherd puppy, and so far so good. It hasn’t been that long but my dog has a sensitive stomach and the products seem to be working and he reacts well to them. A month later after placing my order, I get charged with a $50 charge (49 and some change). I’m confused because I did not authorize them to make a payment and I sure as heck didn’t place an order either. I reached out to them via their phone number, and it sent me straight to voicemail. I sent them an email, a while later they email me back and stated that I was enrolled in a subscription and that that was how I was able to get my discount. I stated I did not, and that I wanted a refund. The person on email kept pushing me to keep the items and stated they could give me an additional discount if I kept it. She also told me the order was already being processed. At this moment I started panicking because I’m thinking I’m getting scammed. Not only was the website pushy at checkout, but so is the employee. I mentioned I wanted a refund immediately. The person stopped responding. The next day I called my bank and disputed the transaction, however I was till very frustrated about the entire experience. The products have great reviews online, get customer service and the checkout experience speaks otherwise. After researching, I found another number to call and spoke to a lovely man named Jordan. I explained the situation and at this point I wanted to refund my ENTIRE order. Both of my orders, I was willing to send them back and get a refund on the one that magically was charged to my account. Jordan was extremely pleasant and patient. He looked at my order and was able to verify that the subscription was cancelled. He apologized for my experience and mentioned that he noticed she did not refund my order and found it odd, but right away he took care of it. He asked me whether I still wanted a full refund on all my orders, or if I felt pleased enough with the solution he provided me and wanted to remain with the products. At this point I felt so much BETTER. Jordan was NOT pushy, was calm and collected, and provided the solution I’ve been looking for the past two days. I thanked Jordan for his time, and told him that I would stay with my current products (so far they have been working and the fact that he was able to handle what happened, and was not pushy, reassured me I was not being scammed and that maybe it’s just bad marketing and one time bad customer service). So here I am. I hope this company hires more people like Jordan, and please work on your website. Your product should speak for itself (aka all the good reviews online etc etc), not all that push ones at checkout to buy your products at a discounted rate. One pop up window is fine, three?! Ridiculous. So thank you Jordan and I hope that your employer values you!

Our toy schnauzer could not get up and was very slow in walking. We started with the joint chews and after about a few weeks he was slowly getting more energy. It has taken a while but he is back to his sassy self🥰

The one problem I experienced was promptly resolved to my satisfaction. Staff was very helpful.

I apparently am on a subscription plan but the site won't let me manage my account myself without buying something else

It seems to have helped our 14 year old Lab with some of his joint pain and mobility issues.

After two tubs of Itch Relief chews my dog Goldie's hair is growing back and filling in the bald spots. She still gnaws but not as much. I believe she will continue to improve thanks to The Pet Lab and Itch Relief.

Everytime I have needed something I had a quick response And they were very polite