PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 23, 2025

Hi Fred, Thank you for your honest feedback, and we’re truly sorry to hear about your experience. While we’re so glad to hear you love the products, we’re incredibly disappointed to know that our customer service didn’t meet your expectations. Please know that caring for our customers is a top priority for us, and we never want anyone to feel otherwise. We’d really appreciate the opportunity to make things right—if you’re open to it, feel free to reach out to us at [email protected]. We’d love the chance to turn this around. All the best, PetLab Co.

Response from PetLabCo.Apr 21, 2025

Hi Brian, Thank you for sharing your honest feedback! We're sorry to hear you didn't see the desired results with our supplement. We understand how frustrating it is when a product doesn't meet our expectations. While the supplement may work for many dogs, it may not be a perfect fit for your furry friend. We appreciate you giving our product a try and sharing your honest feedback. It helps us continue improving our formulas. Sometimes, environmental factors or other underlying issues may be contributing to your dog's symptoms, so it may also be advisable to speak with your vet. Feel free to reach out if you have other concerns. Best regards, PetLab Co.

Response from PetLabCo.Apr 21, 2025

Hi Deborah, We're sorry for any confusion and the difficulty you experienced in getting support. Please note that our subscription plans are completely optional. The One-Time Purchase packages are located beside our Subscribe & Save packages, and our customers have complete control over which plan/package to choose. We'd love to help get this sorted for you. Can you please share your order ID? Thank you! Best regards, PetLab Co.

Response from PetLabCo.Apr 21, 2025

Hi Cillen, Thank you for your feedback! We're sorry to hear this happened. We're taking this matter seriously and would like to know more information. Someone from our team will reach out to you through email so we can get this resolved promptly. Best regards, PetLab Co.

Response from PetLabCo.Apr 18, 2025

Hi James, We're truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We are committed to delivering exceptional support, but during peak times, call and inquiry volumes may lead to longer wait times than we desire. We appreciate your understanding and are sorry for any inconvenience. If you could please share your order ID, we’ll be able to look into this right away and assist with any concerns around charges, returns, or your experience with the product. All the best, PetLab Co.

Response from PetLabCo.Apr 18, 2025

Hi Neil, We're sorry to hear you and your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. We’d love to learn more so we can better understand what happened and make sure this is properly looked into. Could you please share your order ID? We truly appreciate you giving the product a try, and we're really sorry it didn’t work out as hoped. Kind regards, PetLab Co.

Response from PetLabCo.Apr 18, 2025

Hello Crisi, We're truly sorry to hear about your experience. It’s never our intention to mislead anyone, and we are genuinely sorry if the subscription setup wasn’t as clear as it should have been at checkout. Could you please share your order ID? Once we have that, we can take a closer look and help resolve this as quickly as possible—including canceling any future shipments. All the best, PetLab Co.

Response from PetLabCo.Apr 17, 2025

Hi Patrick, We're truly sorry to hear about your experience and for the delay in our response — we've been receiving a high volume of calls and emails, and while that’s no excuse, we completely understand how frustrating this situation has been for you. It sounds like your order was already processed and likely packaged for shipment by the time your cancellation request came through, which is why it couldn’t be stopped. That said, we absolutely want to make things right for you. If you could please provide your order ID, we'll take a closer look and assist you with the next best steps as quickly as possible. Kind regards, PetLab Co.