PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 24, 2025

Hi David, We're truly sorry to hear about your experience. We never want any customer to feel misled. Just so you know, we never enroll customers in subscriptions without their consent. As long as you choose 'One-time Purchase,' there won't be any recurring charges. We'd like to look into this immediately to ensure this has been addressed. Please share your order ID, and will make sure this is resolved as quickly as possible. Best regards, PetLab Co.

Response from PetLabCo.Apr 24, 2025

Hi Cat, We're sorry to hear about your experience — this is not the level of service or care we ever want our customers to feel. We're sorry to hear that the Dental Formula didn't provide the results you were hoping for, and that your experience with our email responses felt impersonal and unhelpful. We’ve recently been handling a high volume of messages, which may be why your follow-up wasn’t replied to promptly — but that’s still no excuse, and we're sorry about this. We’d really like to make this right. Could you please share your order ID? We truly appreciate the feedback and patience. Best regards, PetLab Co.

Response from PetLabCo.Apr 24, 2025

Hi Pashupati, We're sorry to hear about your experience. We’ve been receiving a high volume of calls and emails lately, which has caused some delays in our response time. We're truly sorry for the inconvenience this has caused you. As long as 'One-time Purchase' is selected, you won’t be placed on a subscription or charged repeatedly. We’d really like to make this right and help resolve the issue with the order you received. Could you please provide your order ID? Warm regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hello Beth, We’re sorry to hear that the reviews have made you hesitant to try our products. We understand how important it is to feel confident not just in the product, but in the support behind it as well. While we know we haven’t gotten it right 100% of the time, we’re constantly working to improve and provide the best possible experience for our customers. If you ever have any questions or concerns, our team is here and happy to help at [email protected]. We truly hope you’ll consider giving us a chance in the future—both our products and our service. Warm regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Kathy, We’re truly sorry for the delay and the frustration this has caused—we completely understand how upsetting it is to wait for a response. Due to a recent surge in inquiries, we’ve been experiencing higher-than-normal volumes of calls and emails, which has led to longer wait times. We know this isn’t ideal, and we’re working hard to get back to everyone as quickly as possible. To help us assist you directly, could you please send us your order ID? We’ll be happy to look into this and make sure your concern is addressed. Best regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Judy, We’re sorry to hear about the condition in which your order arrived and how disappointed you’ve been with the support you received—that’s never the experience we want for our customers. We understand how frustrating it must have been to deal with a mess and then be asked to send photos. Please know that we only request pictures to properly document the issue for our records and to help prevent it from happening again in the future. We’d love the chance to make this right. If you could please send us your order ID, we’ll be happy to review this further and find the best way to help. Best regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Amanda, We’re truly sorry to hear about your experience and completely understand your frustration. This is absolutely not the type of service we strive to provide, and we appreciate you taking the time to share your feedback. Please know that we do not enroll customers into subscriptions without their consent. Subscription options are actively selected during checkout. That said, we want to make this right and investigate what happened with your order. Could you please provide your order ID so we can look into this further? We’re here to help resolve this as quickly as possible. All the best, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Judith, We’re sorry for the confusion and frustration this has caused. Please know that we do not enroll customers into subscriptions without their knowledge. All subscriptions must be actively selected at checkout, and we want to make sure you’re fully supported and clear on any orders placed. If you could please provide your order ID, we’d be happy to take a closer look and confirm the status of your account. You can also email us directly at [email protected] for assistance. Best regards, PetLab Co.